Program Manager

Position Summary. Program Managers oversee community-based residential services to adults with intellectual and developmental disabilities. The Program Manager supervises a team of Service Team Leads and Direct Support Professionals who provide daily support services to approximately twelve people. The Program Manager plays a key role in building a positive work culture and ensuring high quality services and great outcomes for the people Jubilee serves. This salaried/exempt position starts at $79K annualized and reports to the Deputy Director.

Responsibilities  

• Oversee Services. Oversee the daily support provided by Direct Support Professionals to adults with intellectual and developmental disabilities in their homes and communities according to their person-centered plans. For example, DSPs assist with social activities, cooking, cleaning, dressing, personal hygiene, medical visits, medications, and transportation. 

• Supervision and Leadership. Supervise a team of Direct Support Professionals and Service Team Leads. This includes support and accountability for all aspects of the DSP and STL roles, including: 

• Hiring to ensure adequate staffing; 

• Leading team meetings to update on organizational news, problem-solve team issues, arrange scheduling, and plan team events;  

• Meeting monthly with each direct report;  

• Providing regular feedback for direct reports;  

• Complete annual evaluations for all STLs and DSPs on team; 

• Addressing performance issues in collaboration with Human Resources staff; and 

• Designating and training one or more STLs to fill in for you when you are away.  

• Service Plans. Lead the development and implementation of each client’s service authorization, person-centered plan (PCP), behavior support plan, and nursing care plan.  

• Collaborate with the person receiving services, their family, Coordinator of Community Services (CCS), PCP Specialist, DSPs, Nurse, Housing Support Specialist, and Behavior Specialist, providing information and insights to lead to quality planning and implementation. The plans should reflect the choices and goals of the person receiving services. The Program Manager is the person ultimately responsible for the development and implementation of each PCP. 

• Attend PCP meetings.  

• Ensure DSPs are trained on each person’s service plans before they provide services to that person. Cross-train DSPs to enable numerous back-up DSPs for each person.  

• Scheduling. Ensure DSPs are scheduled to provide services as required by service authorizations. This includes: 

• Creating work schedules for DSPs who are not supervised by STLs; 

• Supporting STLs in creating schedules for the DSPs they supervise;  

• Scheduling relief staff when DSPs are on leave; 

• Filling in for DSPs only when no alternative can be found; and 

• Scheduling DSP hours to favor predictability and avoid excessive overtime. 

• Documentation and Billing. Regularly review DSP service documentation to ensure compliance with billing requirements. Provide attendance and other information to Jubilee’s Accounting and Finance Department to support service billing. 

• Communication and Collaboration. Maintain regular, open, and positive communication with colleagues, people you support, their families, and others connected to their services. This includes regularly checking and responding to Jubilee email, mail, voicemail, and Teams messages. Embody team spirit when working with colleagues across the organization. 

• Data Quality. Ensure Jubilee data systems (e.g., iCARE, Face Sheets, spreadsheets) are kept up to date with current contact and other information for the people on your caseload and their families and direct support staff. 

• Financial Oversight. Review expense reports and forms for DSP and client expenditures and provide approvals and oversight as required by Jubilee’s Accounting and Finance Department. 

• Incident Management. Assist STLs and DSPs during and following incidents (e.g., illness, accidents) to protect health and safety and support reporting processes and plans of correction. 

• Organizational Participation. Regularly attend team meetings, management meetings, all-staff meetings, events, and other meetings relevant to your work. Contribute to program evaluation and help set organizational priorities to ensure quality. 

• Training and Professional Development. Ensure maintenance of all required DSP training and certifications for yourself and DSPs under your supervision according to Maryland Developmental Disabilities Administration (DDA) and Jubilee requirements. Pursue additional professional and leadership development opportunities of your choice and as recommended by your supervisor.  

• On-Call. Respond to after-hours emergencies in your caseload on weekdays. On a rotating basis (about quarterly), serve as a designated on-call Program Manager on weekends. 

• Travel. At least annually accompany people supported by Jubilee on a vacation that includes an overnight stay. You may also have opportunities to participate in conferences that include overnight stays. 

• Presence. Visit people you support weekly to ensure quality and compliant services and to stay informed on any issues of concern. Work from Jubilee’s office when scheduled for medication distribution and at additional times according Jubilee’s policies, which may be updated from time to time. 

• Other duties as assigned. 

Qualifications 

• Bachelor’s degree preferred 

• Two+ years of relevant experience, preferably with adults with intellectual and developmental disabilities 

• Commitment to Jubilee’s core values of respect and human dignity, self-determination, community, justice, ethical practices, and spiritual care 

• DSPII credential preferred 

• Excellent written and verbal communication skills 

• Proficiency in MS Office Suite and database systems 

• Current U.S. driver’s license  

• Commitment to Jubilee as primary employer

Benefits. Competitive benefits include four weeks' vacation, health/dental/life/disability, student loan assistance, paid parental leave, retirement, $1000 annual staff development fund, periodic reimbursement of vacation expenses, and much more. 

All employees must be fully vaccinated against Covid-19 before starting work.  

About Jubilee. Jubilee Association of Maryland is a faith-based nonprofit that provides opportunities and support for adults with intellectual and other developmental disabilities to live in and enrich their community while fulfilling their personal, family, social, and spiritual needs. Jubilee was started by Hyattsville Mennonite Church in 1978 as part of the movement to bring people with intellectual disabilities out of segregated institutions and into the community. Since then, Jubilee has grown to be a leader in person-centered disability services, currently supporting more than 170 people who are included in their communities across Montgomery County, Maryland. The organization has a staff of more than 400 and an annual budget of more than $30 million. Through partnerships, innovation, and attentive care, Jubilee is a leader in providing the highest quality services and helping demonstrate the power of inclusion. Learn more at www.jubileemd.org.   

Jubilee Association of Maryland is an equal opportunity employer that values a diverse workforce. We are committed to equal employment opportunity regardless of race, color, national origin, citizenship, sex, gender identity, sexual orientation, marital status, age, disability, physical characteristics, genetic information, physical characteristics, veteran status, or religion.  

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