Call Center Agent

3 weeks ago

Kansas City, United States Createify Form Full time
Job DescriptionJob DescriptionDescriptionJob Title: Call Center AgentCompany: Createify FormLocation: Kansas CityPosition Type: Full-timeSalary Range: $950 - $1250 per week

Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Agent. As a Call Center Agent, you will be responsible for providing exceptional customer service through handling incoming calls, assisting customers with inquiries, resolving complaints, and ensuring customer satisfaction.

Key Responsibilities
  • Handle incoming calls professionally and provide solutions to customer inquiries
  • Resolve customer complaints in a calm and empathetic manner
  • Ensure all calls are logged accurately and efficiently in the system
  • Identify and escalate issues to the appropriate department or manager, when necessary
  • Follow company policies and procedures to maintain customer confidentiality
  • Provide product information and assist customers in making informed decisions


Skills, Knowledge and Expertise
  • High School Diploma or equivalent
  • Previous experience in a call center or customer service role is preferred
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and attention to detail
  • Ability to multitask and work in a fast-paced environment
  • Proficient in using computer systems and software
  • Must be able to work flexible hours, including evenings, weekends, and holidays


Benefits
  • Competitive salary commensurate with experience.
  • Comprehensive health, dental, and vision insurance plans.
  • 401(k) retirement savings plan with company match.
  • Paid time off and holidays.
  • Professional development opportunities.

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