Customer Service Representative

1 month ago

Santa Fe Springs, United States Lakin Tire West Full time
Job DescriptionJob Description

Overview

Lakin Tire goes the extra mile to serve you. Our company was built on a philosophy of exceptional customer service - it's in our DNA and at the heart of everything we do. The Lakin Tire Customer Service Representative will ensure that both our internal and external customers are receiving world-class customer service daily and timely.

Essential Duties and Responsibilities:

  • Receives email and telephone service requests from stores (daily).
  • Dispatches requests to the appropriate local dispatcher or agent (daily).
  • Ensures that all client email inboxes are addressed daily and timely.
  • Tracks daily call and email volumes to Customer Service.
  • Follows up with customers via phone and email (daily).
  • Coordinates initial pickup of new accounts with the Transportation team (regularly).
  • Prints trailer verification reports for required agents and sends them to agents to verify accurate information (weekly).
  • Completes agent data input and export to systems and validates accuracy.
  • Handles all necessary communication with agents regarding scheduling and other issues (regularly).
  • Validates agent pickups daily.
  • Schedules return of tires taken from stores either via route or alternate shipping method (daily).
  • Performs other duties as assigned.

Qualifications & Competencies

  • Active listening skills and ability to empathize with customers
  • Ability to problem solve
  • Team player
  • Exceptional communication and follow-up
  • Attention to detail

Hourly Pay:

  • Range $20.00 - $22.00 / Hour

Education/Work Experience:

  • A high school diploma or general education (GED) is required, a college degree is preferred.
  • A minimum of 3 years of proven experience.
  • The ability to communicate fluently in two languages, Spanish and English is required.

Required Skills/Abilities:

  • Ability to work well with internal and external contacts resolving issues immediately and thoroughly or escalating them as needed.
  • Ability to be flexible to daily changes in routine and handle emergencies.
  • Ability to cooperate and maintain a positive attitude through words and actions.
  • Ability to adapt to new ideas and contribute to effecting progress.
  • Ability to operate in primarily an "open" office environment, with a noise level that is usually moderate.
  • Ability to work well under pressure, with many interruptions and multiple demands.
  • Ability to work independently but also be able to participate in team-based projects.
  • Proficient skills in Excel, Word, and Outlook.

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