Customer Service Representative
3 months ago
We are expanding and seeking an energetic professional who doesn't mind wearing multiple hats. The position can be full or part time. As our new Customer Service Representative you will be responsible for providing exceptional customer service to our current clients and new prospects, process policy change requests, answer phones, greet office visitors throughout the day.
If you like working in a fast paced environment, are well organized, flexible, confident, and highly motivated please apply now and we will contact you about the next steps in the interview process.
The right individual for our team will have their property/casualty license and will have insurance industry knowledge and experience. This position offers a base salary plus generous bonus opportunities.
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Retirement Plan
Paid Holidays
Bonus Opportunities
Responsibilities
- Process customer policy change requests.
- Complete Evidence of Insurance requests.
- Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
- Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
- Presents and explains insurance policy options based upon prospective client needs and their personal goals.
Requirements
- Property & Casualty License
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Proficiency to multi-task, follow-thru and follow-up.
- Follow through and exceed current and prospective client expectations.
- Works well with other employees and is a team player with a positive attitude.
- Strong communication skills, both oral and written.
- Be capable of handling customer rejection.
- Previous work experience in sales, marketing, promotions or telemarketing.
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