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Hotel Front Desk Receptionist

4 months ago

Tallahassee, United States Fairfield Inn Tallahassee North I-10 Full time
Job DescriptionJob Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now

Compensation:

$12.50 -$13 hourly

Responsibilities:
  • Communicate with housekeeping to make sure guest rooms are ready
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
  • Mitigate customer complaints as needed
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Qualifications:
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • 1+ year of hotel industry experience or related job preferred
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • Must have graduated high school, received a GED or equivalent
  • Has experience answering telephone calls and troubleshooting stressful situations
About Company

Fairfield Inn Tallahassee North is a structured and organized establishment that takes pride in the service we provide to our guests. We strive to ensure that every guest is happy, all the while maintaining a healthy work environment. The care for our guests unifies the staff and gives purpose to every staff member. We focus on celebrating our successes and improving the operational process with feedback from our guests.

We treat one another with respect, offer abundant communication, and work as a team to accomplish our most important goal; heightened Guest Satisfaction and efficient operations. Management is always available to assist the staff in professional pursuits or personal endeavors by providing resources and helping to accomplish goals.