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Executive Meeting Manager

2 months ago

Darien, United States Chicago Marriott Naperville Full time
Job DescriptionJob Description

OUR STORY

With 424 guest rooms and nearly 25,000 square feet of event space including a Grand Ballroom that can host up to

800 guests, The Marriott Chicago Naperville is a flagship hotel in Naperville, IL, voted one of America’s coolest

suburbs. Discover a prestigious hotel providing incomparable service while providing a FUN and collaborative work

environment. This is a fantastic opportunity to work alongside of and learn from a seasoned team while growing your

career.

BENEFITS

 Competitive compensation package

 Full benefits package, including 401K and paid time off

 Professional development

 Hotel discounts at locations worldwide

ESSENTIAL DUTIES AND RESPONSIBILITIES

 Meet and exceed revenue and proactive sales activity goals with a profitable and win-win selling approach

 Thoroughly qualify new leads prospects, prepare proposals, negotiate contracts, and service secured business

for your assigned market segment.

 Solicit, negotiate, and book new and repeat clients using multiple channels, including through local travel as

needed.

 Participate in special promotions/blitzes.

 Host in person and virtual site tours of the property.

 Attend off premise after hour functions in order to promote the hotel as needed.

 Reviews billing with clients and ensures timely collection of all outstanding balances.

 Produce and distribute formal hotel communication such as EOs, Resumes, etc. on a regular basis and within

agreed upon internal deadlines.

 Maintain files and sales databases as per company standards.

 Greet clients upon arrival for their events.

 Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner.

 Greets guests, visitors and staff in a courteous and friendly manner.

 Smile, acknowledge and greet guests in passing.

 Lifting of supplies occurs occasionally, usually not more than 10 lbs. but may be up to 50 lbs.

 Able to stand and walk 40% of the workday.

 Understand the competitive landscape and do what it takes to secure business that meets or exceeds revenue

expectations and profit goals.

 Capture the client's vision and effectively convey the specifications to appropriate departments, rapidly

responding to inquiries and concerns, ensuring an exceptional client experience, and seeding future sales.

 Represents themselves and the hotel with the highest level of integrity and professionalism, a service-focused

approach, and a caring, sincere attitude always.

 Be knowledgeable of hotel features, amenities and services.


 Maintain hotel relationships with key accounts to increase customer satisfaction and account saturation.

 Ability to handle multiple customer and operational demands with a high degree of professionalism, operating

often with time sensitive deadlines.

 Performs other duties as assigned, requested, or deemed necessary by management


QUALIFICATIONS

 Experience in a hotel is preferred with a proven track record of success.

 Reliable transportation and ability to make outside sales calls.

 A degree preferably in Sales and/or Hospitality Management is highly desirable.

 Excellent command of oral and written skills with good presentation abilities.

 Marriott operating system experience preferred but not required, such as PMS and CI/TY.