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Associate Customer Experience Analyst

3 months ago

Atlanta, United States augmentjobs Full time
Job DescriptionJob DescriptionJob Description: Associate Customer Experience Analyst

Company: Augmentjobs

Salary Range: $60,000 to $80,000

Experience Level: 1 to 3 years

Job Overview:

As an Associate Customer Experience Analyst at Augmentjobs, you will play a crucial role in analyzing and improving the customer experience across our products and services. You will work closely with the Customer Experience team to gather insights, identify trends, and implement strategies to enhance customer satisfaction and loyalty.

Key Responsibilities:

  • Data Analysis: Collect, analyze, and interpret customer feedback, survey data, and other performance metrics to identify areas for improvement.

  • Customer Insights: Develop reports and dashboards that provide actionable insights into customer behavior and satisfaction.

  • Process Improvement: Collaborate with various departments to design and implement process improvements based on customer feedback and industry best practices.

  • Support Initiatives: Assist in the development and execution of customer experience initiatives and programs aimed at enhancing overall satisfaction.

  • Reporting: Prepare and present regular reports on customer experience metrics, including satisfaction scores, Net Promoter Scores (NPS), and customer journey mapping.

  • Trend Analysis: Monitor industry trends and emerging technologies to recommend innovative solutions for improving customer interactions.

  • Collaboration: Work with cross-functional teams, including marketing, product management, and customer support, to ensure a cohesive approach to enhancing the customer experience.

Skills and Qualifications:

  • Educational Background: Bachelor's degree in Business Administration, Marketing, or a related field.

  • Experience: 1 to 3 years of experience in a customer experience, customer service, or data analysis role.

  • Analytical Skills: Strong analytical skills with the ability to interpret data and generate actionable insights.

  • Communication: Excellent written and verbal communication skills, with the ability to present complex information clearly.

  • Technical Proficiency: Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and experience with data analysis tools (e.g., SQL, Tableau).

  • Attention to Detail: High attention to detail and accuracy in reporting and data interpretation.

  • Problem-Solving: Strong problem-solving skills and the ability to think critically and make data-driven decisions.

  • Customer-Centric Mindset: A passion for improving customer experiences and a deep understanding of customer needs and expectations.

  • Team Player: Ability to work collaboratively in a fast-paced environment and build relationships with stakeholders.

Augmentjobs is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.

Apply today to join our team and help us deliver exceptional experiences to our customers