SCO United Health Care GSSC

3 months ago

Boston, United States Boston Senior Home Care Full time
Job DescriptionJob Description

Job Title: SCO UHC Geriatric Support Service Coordinator

Business Unit: SCO

Department: SCO/United Health Care

Reports to: Program Manager


Job Description

Summary/Objective:

Under the general direction of the Team Manager, but working collaboratively with the SCO representative(s), the SCO GSSC (Geriatric Support Service Coordinator) plays an integral part of the case management functioning of the agency. The SCO GSSC will provide initial assessment and ongoing assessments of the SCO client's needs including eligibility for any relevant Boston Senior Home Care (BSHC) service and other community resources. Furthermore, the SCO GSSC will develop a service plan based on their assessment of client needs, which directly impacts areas of concern highlighted through the assessment. This position requires the ability to work autonomously, multitask, conduct home visits and family/provider meetings, telephone contact, and regular documentation. The SCO GSSC is responsible for working collaboratively within BSHC as well as externally with client formal and informal supports, SCO representatives, vendors, potential referral sources and other community agencies. SCO GSSCs actively participate in BSHC organizational life.

Essential Functions

Essential Job functions: Duties _______ through _______are designated as ADA Essential Functions and must be performed in this job. All other job duties are secondary functions. [TBD]


  1. Through home visits conduct a multi-dimensional assessment of elders' functional and social needs incorporating eligibility/need for services, special programs, and other community resources
  2. Provide ongoing assessment of client needs/status through contact with collaterals, informal supports and contact with the client via phone and regularly scheduled home visits. Adjust service planning and follow-up as indicated.
  3. Through a needs assessment, knowledge of resources and problem-solving skills develop a service plan that incorporates the areas identified within the assessment. Seek supervision for ongoing case management direction, high-risk client issues, vendor needs/issues, etc.
  4. Initiate and follow up with an interdisciplinary consultation and review with SCO personnel for SCO GSSCs service planning recommendations and obtain approval of those services. Implement the plan utilizing all available resources; BSHC vendors/programs and other community resources.
  5. Monitor the efficacy and quality of services provided by BSHC through contacts with consumers, their family, collateral contacts and vendor monitoring.
  6. Maintain the client record through timely documentation that is complete and accurate of all related communications and required forms.
  7. Provide ongoing advocacy for consumers, as follows:
    • Exhibit working knowledge of BSHC services/programs
    • Exhibit working knowledge of other community programs
    • Continually assist in the development of community resources knowledge within BSHC
    • Seek peer or supervisory consultation to explore unfamiliar resource areas.
  8. Contribute to organizational life through active participation in team activities, committees, and workgroups. Promote a positive working environment through cooperative and respectful interaction with others.
  9. Through all external contacts with vendors, collaterals, and the community at large continually provide outreach efforts as a BSHC representative in order to ensure access to services for all client groups.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, from 9:00 a.m. to 5:00 p.m.

Travel

This position required up to 75% travel.

Must be able to travel to the community to perform visits at consumers' homes (may have limited accessibility), and travel under all weather conditions

Required/Preferred Education and Experience

  • Bachelor's Degree required.
  • LSW and relevant work experience preferred, but not required.

Work Authorization/Security Clearance

Must clear CORI background check.

AAP/EEO Statement

Equal Employment Opportunity/Affirmative Action/Male/Female/Veteran/Disabled Boston Senior Home Care affirms and supports diversity and inclusion in our workforce and recognizes all EEOC Factors.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice



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