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Alarm/Video Install and Service Tech
2 months ago
Duties & Responsibilities:
Technical Expertise –
- Mechanical aptitude
- 3-5 years alarm security experience preferred
- Install and service DMP alarm panels
- CCTV experience
- Access Control experience
- Basic computer skills including experience with
- Excel
- Outlook
Service
- Perform preventive maintenance inspections and service
- Insure that documentation is properly completed and submitted
- Assist other technicians as needed
- Request and share technical knowledge
- Escalate and resolve issues when appropriate
- Recognize recurring trips to same site for the same issue and report to management
- Minimize number of trips to the site to resolve the issue
- Access part needed before going if possible
- Performs service and installation of access control, intrusion alarm, video surveillance systems, and other various security related systems.
- Performs upgrades and additions to systems in order to increase functionality and usability.
- Performs computer program entry as required to add cameras, access control devices, and intrusion alarm systems as needed.
- Coordinates with administration for the purpose of completing projects/work orders efficiently.
- Provides documentation in electronic formats (e.g. notes regarding the service call, time and materials, etc.) for the purpose of providing written support in compliance with company procedures and/or conveying information.
- Responds to emergency situations during or after hours for the purpose of resolving immediate safety/security concerns.
Operations
- Maintain and control inventory
- List parts accurately and timely on work orders
- Keep truck stock by being proactive in replenishing
- Anticipate parts required to meet or exceed goals.
- Requests equipment and supplies to the Inventory Specialist Technician to review and submit to Purchasing.
- Report inventory on truck monthly
- Communications
- Respond to all phone calls from other SCI personnel within four hours
- Respond to all emails within 24 hours
- Recognize that you are effecting others productivity by not responding or expecting them to contact you numerous times for the same issue
- Time Keeping
- Accurate reporting of dispatch, arrival and completion times
- Recognize that this data is analyzed and some customers receive reports based on response and resolution
- Input and categorize time not spent on work orders accurately
- Submit your time via Remote Tech every week no later than 9 a.m. Saturday.
- Accurate reporting of dispatch, arrival and completion times
Other
- Maintain Security License by adhering to annual continuing education requirements
- Ability to pass criminal background check and drug screen test
- Valid Driver’s License and insurance
- Report any moving traffic violations or accidents immediately
Essential job-related skills required:
- Maintaining confidentiality of work related information and materials.
- Effective organization and planning skills.
- Customer Service
- Strong customer service skills
- Effective communication and interpersonal skills, including tact and diplomacy.
- Ability to perform with bank personnel present and occasionally under pressure
- Good judgment in what is appropriate to say and do
- Instruct Bank personnel in use of equipment
- Professional appearance and demeanor
Special physical or mental skills required:
- Ability to multi-task and time management skills
- Perform tasks requiring bending, stooping, kneeling, standing, and walking significant distances.
- Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Ability to understand and follow instructions precisely
- Ability to manage high stress situations in a calm manner.
Working conditions under which the job is performed:
- Loud environment with multiple distractions at any given time.
- Work is performed within extreme temperature ranges.
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