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DSP Supported and Independent Living Lead

3 months ago

San Francisco, United States Toolworks Full time
Job DescriptionJob Description

Community Living Case Lead (DSP/Supported and Independent Living, Full-Time or Part-Time)

Do you enjoy working with people?

Does the idea of empowering individuals with developmental disabilities to lead independent lives in the communities of their choice appeal to you?

Toolworks' Community Living Department is currently looking for dedicated, creative individuals to join our team We are accepting applications for the following positions:

  • Case Lead - Independent Living Skills (ILS) and Supported Living Skills (SLS) in the San Francisco Bay Area (San Francisco, Alameda, and San Mateo counties)
    • Compensation: $23.25/hour.
    • Primary Role: To provide in-home support, case management, instruction and training to clients in all areas of daily living, including, but not limited to meal preparation, shopping, hygiene, personal care, budgeting, medical appointments, travel, community access, safety awareness, and maintaining a clean and healthy living environment
    • Work Schedule: Case Leads work directly with an assigned case load of individuals receiving Independent Living (ILS) or Supported Living Services (SLS) to provide daily support and case management functions. Typical Case Lead schedules are Sunday-Thursday or Tuesday-Saturday. Daily schedule is dependent on case load. Schedules can be tailored to meet individual employee needs and interests.
  • Case Lead Floater - Weekends, On-Call Support
    • Compensation: Case Lead Floaters will be paid at their hourly rate, $23.25/hr, for all shifts they personally cover during the rotation (sleeping overnight shifts are paid at the prevailing local minimum wage). A stipend of $400 is paid to Case Lead Floaters able to monitor and respond to calls during the full rotation: Fridays at 3pm to Monday at 9am. For Case Lead Floaters unable to make a commitment to the full rotation, a stipend of $75 shall be paid for daily rotation.
    • Primary Role: Case Lead Floaters are responsible for assisting the Community Living management team in providing the day-to-day support of our clients receiving Supported Living Services. A Case Lead Floater's role is to ensure client shifts are filled and Community Living support staff are trained in their duties.
    • Work Schedule: Case Lead Floaters will be on-call Friday at 3pm to Monday at 9am. During this time, the Case Lead Floater will be responsible for monitoring calls coming into the 24/7 Emergency Response System (ERS) via an iPhone. The nature of calls varies from non-life-threatening issues/concerns, staffing questions, injury reports and staff call-outs or late arrivals.
    • There is potential for the Case Lead to be assigned a guaranteed amount of shift work hours during the week for those who desire to be in a benefitted status.
    • The Case Lead Floater will provide coverage for any open shifts and for staff absences/vacations. The shifts worked would vary according to the support needs of our clients: mornings, afternoons, evenings, overnights may be included.
    • Volume of calls varies weekend to weekend. The Case Lead Floater will be made aware on Friday before 3pm if there are known open shifts that need coverage provided by the Floater.
    • Case Lead Floater rotation schedule may change as program needs change.

Duties and Responsibilities

Client Support Functions

  • Develop written plans
  • Develop work/volunteer opportunities
  • Provide benefits resources as needed
  • Counsel using a wellness and recovery model
  • Teach client rights and help develop self-advocacy skills
  • Assist clients in developing natural networks of support
  • Develop on-site activities that foster community building and self-sufficiency of resident populations
  • Provide linkages in the community for needed services; provide on-going case management and service coordination

Administrative Functions

  • Responsible for completing all required documentation, including monthly billing reports, SIR's, case notes and additional case records

Full paid training provided.

Education and Experience Requirement

  • B.A. in Special Education, Rehabilitation Counseling or related field preferred.
  • Minimum of two years' experience working with adults with disabilities required, preferably in a community setting.

Skills requirement

  • American Sign Language, Spanish or Cantonese skills preferred. Some level of fluency for certain target populations may be required.
  • Fluent report writing skills.
  • Willingness to work flexible hours to meet client needs.
  • Able to recognize unusual or threatening conditions related to persons with disabilities.
  • Supervisory experience preferred.
  • Strong time management skills, patient, detail oriented.
  • Proficient in Microsoft Office Suite.

**The Health and Safety of our clients and staff is our first priority. All individuals working at Toolworks must be fully vaccinated and Boosted against COVID-19 per California's Department of Public Health and Department of Developmental Services, unless they are exempt from this requirement based on an accommodation approved by HR**

Toolworks provides all PPE and access to free COVID testing.

Program requirements:

  • Fingerprint background check (Child Abuse Index, Criminal Record Clearance)
  • First Aid/CPR certification required (within 30 days and provided internally)
  • Clean DMV printout and proof of auto insurance (if using car to transport clients-not required)

Benefits (eligibility dependent on scheduled hrs)

  • Paid employee medical, dental coverage
  • 401k contribution
  • Twelve days of paid vacation accrued annually
  • Twelve sick days accrued annually
  • Ten paid holidays annually
  • Birthday holiday per year
  • Tuition reimbursement
  • Employee wellness program

Toolworks is an Affirmative Action and Equal Opportunity Employer with respect to hiring, promotion and training. We welcome applicants from diverse communities, including individuals with disabilities and veterans. Toolworks is a Government contractor subject to the Vietnam Era Veterans' Readjustment Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. (VEVRAA). VEVRAA requires Government contractors to take affirmative action to employ and advance in employment protected veterans.


In accordance with San Francisco's Fair Chance Ordinance and California's Fair Employment and Housing Act, we will consider for employment qualified applicants with arrest and conviction records. Any background check will be conducted only after a conditional offer of employment has been made, respecting your privacy and the confidentiality of your personal information throughout the application process.



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