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Customer Services

4 months ago

Henrico, United States V R Della Infotech Inc Full time
Job DescriptionJob Description
Job Description: Job Summary:
Work hands-on with internal and/or external customers and stakeholders to understand business processes.
Gather process information through interviews, observations, surveys, and workshops.
Facilitate brainstorming sessions to identify opportunities for improvement.
Capture and analyze process data to identify problems and establish baseline metrics.
Propose recommendations for process improvement.
Document business and technical requirements for desired process solutions.
Facilitate and participate in user testing to ensure process solutions are accurate and stable.
Lead in preparing and delivering user training for process solutions.
Provide ongoing support for implemented solutions, including maintenance and enhancements.
Additional Sills: Skills: Category Name Required Importance Experience No items to display.