Technical Support Graduate

Calling all motivated recent graduates eager to learn and grow in our Technical Support Team 

If you are passionate about working in a challenging, and continuously learning environment, keep reading

We are WIRIS, a software development company headquartered in Barcelona, with an office in Long Beach, California. Our mission is to make people’s STEM work more meaningful.
We develop tools for the education, scientific, and publishing communities, working with the biggest players like Google Workspace, Moodle, Blackboard, Canvas, and Microsoft Office. You can find us everywhere

Follow us on Instagram @lifeatwiris to get a sneak peek into our vibrant company culture

Don't miss this exciting opportunity to contribute as a Technical Support Graduate and help shape the future of WIRIS.

WHAT WILL YOU DO? 

• Serve as the first point of contact for customers seeking commercial assistance over the phone or email.
• Provide accurate information and educate customers on our products and services.
• Determine the best solution based on the customer’s technical or commercial needs and the details provided.
• Qualify leads and follow up with them or with existing customers until the sale is closed or forwarded to a key account manager.
• Provide an excellent customer experience.
• Ability to identify opportunities to up and cross-sell products as per clients’ requirements.
• Record events, and complete logs and reports where required.
• Communicate any feedback or suggestions by customers to the appropriate internal team.
• Identify and suggest possible improvements in procedures.
  

WHAT IS MANDATORY FOR JOINING THE PROGRAM? 

• Recent bachelor's degree, master's, or Vocation training (FP) in Engineering, Mathematics, Computer Science, or a related field.
• You are eager to learn and interested in being part of a dynamic team.
  
• Understanding of computer hardware and software.
• Familiarity with web browsers.
• Good organizational skills. Ability to manage time effectively and continually re-prioritize tasks when required.
• Excellent communication skills.
• Fluent in Spanish and English (spoken and written). Other languages are welcome.

WHAT DO WE OFFER YOU?

• 6-month full-time contract to obtain professional practice. Possibility to join the company as an employee after the professional practice contact.
• Career and training plan adapted to your role, with defined objectives and tasks.
• Unlimited access to Udemy Business.
• Birthday day off, in addition to your vacation days off.
• All the coffee you can drink, fresh fruit, and yogurt.
• Great work environment in Barcelona city center.
  

WHAT DO WE CARE ABOUT?

• People first: We are a people-oriented company. 
• Contribution: We want to leave our mark.
• Courage: We are brave and determined.
• Leadership: We have the aspiration to transform.

Wiris, where everyone matters, work is fun, and growth never ends. 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant from underrepresented minorities, persons with disabilities, sexual minority groups, and other candidates who may contribute to the diversification and enrichment of ideas and perspectives.