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Delinquency Manager
2 months ago
Location: Stamford, CT (In-office)
Company Description:
Building and Land Technology (BLT) is a premier vertically integrated real estate company dedicated to developing, owning, and managing exceptional properties across residential and commercial sectors. With a commitment to innovation, sustainability, and community engagement, BLT delivers unparalleled value and quality to its tenants and stakeholders.
Position Overview:
We are seeking a proactive and results-driven Delinquency Manager to join our team at BLT. The Delinquency Manager will play a crucial role in managing outstanding debts within our residential portfolio, ensuring the timely collection of payments while maintaining positive relationships with tenants. The ideal candidate will possess strong communication skills, a keen attention to detail, and a commitment to delivering exceptional service.
Key Responsibilities for the Delinquency Manager:
- Contact tenants via phone, email, and mail to follow up on overdue rental payments and outstanding debts.
- Negotiate payment arrangements and terms with tenants in accordance with company policies and procedures, while demonstrating empathy and understanding.
- Maintain accurate and up-to-date records of all collection activities and communications with tenants, utilizing our property management software.
- Collaborate closely with property managers and the Multifamily Operations Specialist to address tenant concerns and resolve payment issues effectively.
- Monitor aging reports and prioritize collection efforts based on account status and delinquency levels.
- Identify and escalate accounts that require further action, such as legal proceedings or third-party collections, in coordination with legal and compliance teams.
- Provide regular updates and reports on collection activities to management, highlighting trends and areas for improvement.
Qualifications of the Delinquency Manager::
- Bachelor's degree in Finance, Accounting, Business Administration, or related field preferred.
- Proven experience in collections, accounts receivable, or property management within the real estate industry.
- Strong negotiation and interpersonal skills, with the ability to navigate sensitive situations and maintain professionalism.
- Excellent communication skills, both written and verbal, with a customer-focused approach.
- Detail-oriented with strong organizational skills and the ability to manage multiple tasks efficiently.
- Proficiency in property management software and Microsoft Office Suite.
- Knowledge of relevant laws and regulations governing debt collection practices in the real estate sector preferred.
- Ability to work independently and collaboratively in a fast-paced environment.
Benefits Provided to the Position of the Delinquency Manager::
- Competitive Salary
- Medical Insurance
- Dental Insurance
- Vision Plan
- 401k Plan
- Life Insurance
- Paid Vacation
- Paid Sick Leave
- Paid holidays
- Tuition Reimbursement
- Housing Discount at BLT Owned Properties
BLT is an equal opportunity employer.
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