Youth Development Program Manager

JOB TITLE: Youth Development Program Manager

STATUS: Full Time

FLSA STATUS: Exempt

CUSTOMARY HOURS: M-F, 8 hours/day

REVISED APPROVED DATE: February 12, 2024 HOURS/WEEK: 40 hours

DIVISION: Marillac St. Vincent Family Services

DEPARTMENT: Program and Services

DIRECT SUPERVISOR: Senior Director of Youth Services

DIRECTLY SUPERVISES: Program Staff

Mission

Marillac St. Vincent Family Services strengthens and amplifies the voices of marginalized communities – in the Vincentian spirit of service – through education and programs tailored to foster thriving families and sustainable communities in Chicago.

Core Values

Our employees commit themselves as individuals to live out the core values of integrity, excellence, creativity, advocacy, respect and empowerment in our daily work, as we serve the needs of others.

Integrity - Acting with transparency, humility and honesty

Excellence - Providing quality care with compassion

Creativity - Being continuously resourceful and inventive

Advocacy - Supporting the cause of those who lack resources for a reasonable quality of life

Respect - Recognizing our own value and upholding the dignity and value of all people

Empowerment - Providing skills and resources to achieve full human development

Team Behaviors

1. Versatility – Understanding and appreciating different and opposing perspectives on an issue; adapting one’s approach as the requirements of the situation change; an eagerness for positive action; self-control; active listening.
2. A collaborative work model – Cooperatively working and sharing responsibility; contributing to the group effort; realizing a sense of commitment and ownership in the success of the organization’s goals.
3. Mutual accountability – Holds others accountable with their roles; provides and receives feedback and takes constructive action.
4. Participant/customer advocate – Identifies opportunities to improve quality of services; presents oneself professionally.
5. Protects confidentiality & privacy – Respects and protects information about all staff and participants

General Summary

Provides direction and leadership for youth and teen programs that foster the educational, social, emotional, and physical development of young people. Oversee the implementation of programs and initiatives designed to ensure every participant has access to a world-class learning experience that prepares each for success in college, career, and civic life. Support to develop and implement strategies and processes that create a clear and concise pathway to program enrollment and outcomes metrics. Along with the Senior Director of Youth Services, developing, planning, evaluation, organizing metrics and impact data to bring about the successful design and completion of strategic initiatives and projects. Work closely with staff, community partners, and stakeholders to create impactful youth services. The Manager will lead a team dedicated to delivering high-quality services, ensuring these programs are accessible, engaging and effective in meeting the diverse needs of the youth community.

Duties and Responsibilities

• Manage and supervise program staff, interns, and volunteers.
• Leads self and others by demonstrating the ability to pivot and respond to unpredictable, disruptive, and ambiguous situations.
• Lead, coach, mentor, and develop a team of youth services staff and volunteers, fostering a positive work environment and promoting professional growth.
• Develop processes, tools, and techniques used to advance desired organizational outcomes and manage change effectively.
• Plans, develops, implements and monitors programs, goals and objectives.

• Create, implement, and report on interim and annual goals, objectives, and deadlines.
• Maintain a diverse array of high-quality, evidence-based, and culturally responsive curricular and programmatic resources; ensure appropriate professional development of staff and partners to deliver these resources.

• Collaborates with Senior Director of Youth Services to develop, implement and report on quality metrics/evaluations of program services.
• Complete monthly, quarterly, and annual reports and other essential documents and correspondence as required by funding sources and Marillac St. Vincent Family Services.
• Ensures that systems are in place and monitors compliance with procedures for maintenance of confidentiality of data.
• Participate in grant funding applications to the appropriate agencies.
• Collaborate with Development team for fundraising opportunities to assist in the provision of funds to scale, operate, and maintain programming.
• Build and maintain strong relationships with community organizations, schools, parents, and other stakeholders to support youth programs. Collaborate with partners to maximize resources and impact.

• Conducts regular and periodic meetings with staff, interns, and volunteers, to ensure the following: Implementation of all plans, programs, and projects strictly adhering to prescribed deadlines and schedules.
• Communicates relevant information pertaining to youth services and ensures information is cascaded to the proper channels within the team in particular.
• Manages the financial resources of the program(s) to accomplish the program objectives within the established guidelines.
• Participates in the development and management of the program budget, including monitoring, and approving program expenses. Ensures that the operating expenses are well within the prescribed limits of the budget plans and fiscal guidelines.

• Oversee monitoring and maintenance of records inputted by the team to ensure complete and accurate participants files that includes assessments, interventions, and case notes.

• Coordinate with marketing and communications department and Managers for new and updated marketing materials.

• Supervise and guide program staff, including planning and evaluating functional activities, recruiting and training new staff, and supporting the professional development and growth opportunities of the team.

• Participate in hiring, performance reviews, leaves, promotions, salary changes, terminations, and documentation of all personnel actions.

• Participate in annual program self-assessment.

• Participate in the community needs assessment process, to determine program design options, needs, and opportunities in collaboration with Senior Director of Youth Services.

Standard Responsibilities

• Adheres to all policies and procedures as outlined in the Marillac St. Vincent Family Services Employee Handbook.
• Ensure all youth program comply with local, state, and federal regulations and organizational policies.

• Participates in supervision, coaching and staff meetings as required by department.

• Attends required professional development and trainings.
• Define employee roles and develop protocols to maintain process efficiencies.

• Performs other duties as assigned.

Education and Experience

• Bachelor’s degree in Education, Social Work, Human Services, Psychology, or related field from an accredited college or university with experience working in family services in a nonprofit social-services setting required. Master’s Preferred.
• Minimum of 3 years of experience in youth development with at least 2 years of direct youth facilitation experience.
• Minimum of 3 years of experience managing staff and volunteers in a diverse and dynamic environment.
• Proven track record of designing and implementing successful youth programs.

Qualifications

• Demonstrates effective interpersonal skills to establish and maintain rapport and professional relationships with co-workers, team members, and families enrolled in services. Ability to relate to a diverse population.
• Demonstrates effective written and oral communication skills to effectively address varied audiences.
• Demonstrates ability to work effectively in a team-oriented, collaborative environment and builds positive relationships with participants, staff, various levels of management, community-based organizations, funders, and government agencies.
• Demonstrates effective interpersonal, conflict-resolution skills, and make effective decisions under pressure.
• Manage crisis situations in a calm and effective manner.
• Demonstrates the ability to work independently, with the ability to handle daily responsibilities and projects with minimal direct supervision.
• Demonstrates initiative, consistent follow-through, and the ability to manage multiple tasks and meet deadlines.
• Demonstrates intermediate computer skills, including Microsoft Office Suite, Outlook, videoconference software and client electronic data systems.