![Jean L Farbod, DDS](https://media.trabajo.org/img/noimg.jpg)
Dental Scheduling Coordinator
4 weeks ago
Our office is looking for a full-time Dental Scheduling Coordinator to join our dental family in beautiful Coronado, California. Hours are Monday through Thursday 7:50am-5:00pm and Fridays as needed from 8:00am-12:00pm.
We are a private practice that is dedicated to providing our patients with personalized, gentle care in a low-stress, family-oriented environment. We take pride in having an office that is filled with laughter and fun throughout the day. Our ideal candidate is an upbeat person who is an excellent communicator and enjoys working in a team environment.
Job Summary
Coordinate, integrate and represent all facets of patient services
Meet and greet patients and make them feel welcome and relaxed
Answer phones
Schedule patient appointments
Communicate with patients regarding scheduling options
Maintain patient records and coordinate patient flow
Manage and control the daily, weekly and monthly schedule to meet practice production and collection goals
Compile data and operate office equipment to maintain business records and reports
Qualifications
An individual must fulfill each essential duty as listed below to perform this job successfully.
Essential Duties:
Keep the doctor and the hygienist productively busy throughout the day
Answer telephones
Review patients records and obtain medical clearance as needed
Track patients in the referral process and coordinate with the specialty office to ensure ease for the patient's experience
Review patient records for each day’s schedule, noting any outstanding treatment needs
Schedule all appointments and detail procedure and time needed
Stabilize production by scheduling according to practice guidelines
Maximize time efficiency in scheduling by utilizing procedure codes to doctor time, assistant time and anesthesia
Check messages and update staff as to any schedule changes
Greet patients by name and update addresses, telephone numbers and insurance information as appropriate
Alert appropriate staff of patient arrivals
Monitor the schedule throughout the day to ensures a smooth operation
Maintain a short call list to aid in filling last-minute openings
Check account balances of patients coming in and prepare to discuss any monies due
Adhere to all safety and health regulations
Ensure the accuracy of schedules so that appropriate services are included in each visit
Note chronic last-minute cancellations in the patient’s file to prevent prescheduling the next hygiene visit
Keep staff and doctor informed of the next available opening; allow time for emergency patients
Call tardy patients to determine their status and inform the clinical staff
Keep patients informed of expected waiting time if the doctor is behind schedule
Confirm appointments with patients two days in advance of an appointment
Call insurance companies and update computer for all new patients and any changes
Paperwork/Recording
Record treatment information in the patient’s chart and/or computer
Enter the type of treatment planned for the next appointment and the amount of chair time, doctor time, and assistant time needed
Place all non-scheduled, diagnosed treatments in the tickler file for follow up in one week
Facilitate new patient onboarding by sending out required forms and ensuring that they are completed at least 2 days prior to appointment date
Ensure we have received all pertinent x-rays from patient's previous dentist
Organize and maintain all file systems
Collect patient portion of treatment due
Create receipts for all patient transactions
Keep the short-call opportunity list current
Record broken appointments and last-minute cancellations in the patient file
Complete daily monitors as requested by the practice
Keep all patient records up-to-date
Log all patient referrals and email referral to specialty office along with pertinent x-rays/photos
Knowledge/Skills/Abilities
Knowledge of English composition, grammar, spelling and punctuation
Skilled in the use of standard office equipment, including telephones, calculators, copiers, fax, computers and computer software (Google Sheets, Google Docs, practice management software)
Ability to maintain composure and professionalism when dealing with stressful situations
Ability to engender trust with doctors, co-workers and patients
Ability to work cooperatively with management, staff and patients
Ability to prioritize, organize and complete tasks in a timely and independent manner
Ability to accept constructive criticism
Ability to understand and follow written and verbal instructions
Ability to collect data, establish facts and draw valid conclusions
Ability to communicate and express thoughts and ideas competently
Ability to quickly grasp relevant concepts regarding duties and responsibilities
Ability to administer CPR and first aid
Remain informed and updated on OSHA regulations and HIPAA requirements
Has a positive attitude about the practice and the services provided
Increase knowledge and skills through self-study and by attending courses and seminars
Has dependable job attendance and can be relied on to follow through with assigned tasks
Education and Experience
High school diploma or equivalent
Minimum of 2 year(s) relevant experience in the dental profession
Physical Requirements
Employees must meet the physical demands described here needed to perform the essential functions of this job successfully. The practice may make reasonable accommodations to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to:
Lift up to 10 lbs
Sit for long periods
Employers may assign additional or different duties at their discretion.
Skills:- General Practice
- Marketing
- Scheduling
- Social Media
- Treatment Planning
- Billing
- Fee for Service
- 401k
- PTO
- $21-$25/hour
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