Tier 1 Helpdesk Engineer

3 weeks ago

Quincy, United States Simpatico Systems, LLC Full time
Job DescriptionJob DescriptionSalary: $24-$30 hourly DOE

Simpatico Systems is a group of engineers who align our goals with our customers organizational objectives, servicing IT, security, and audio-visual needs. We design systems that are simple, easy to use, effective, affordable, and results-driven. We take the time to discuss customer needs and customize solutions for each unique situation.

Most of all: We have a ton of fun solving our clients' technology problems

As a company, Simpatico Systems was incorporated in 2013 from the merger of Ironfish Technologies and Business Audio Environments (BAE).  With a rich history of delivering a high level of service for more than 40 years, our employees are committed to driving success. As we continue to expand in new markets and accelerate growth we are looking for talented, innovative and driven people who believe they can help themselves, and our clients have a ton of fun solving technology problems.

 

Our Opportunity: The Simpatico Systems helpdesk provides both proactive and reactive support for customer environments, by responding to monitoring alerts, answering customer calls/emails/chats, and identifying trends to eliminate downtime. Simpatico is a fast growing company with over 400% growth in the last 4 years and continued expansion into new markets. We offer a defined success path with actionable training plans for promotions and salary increases.

 

What you’ll do: In this role, you will work closely with the Level 2 operations staff to understand the current environment and help engineer the helpdesk of the future. You will also be involved in providing service for 200+ SMB and enterprise customers across 7 states. This role includes:

  • Alert Console Monitoring and Escalation
  • ConnectWise Ticket Execution
  • Incident and Problem Ticket Lifecycle Management
  • Procedural Documentation Creation and Currency
  • Participate in building a world class Operations Model


What you have: Required:

  • Previous experience in similar IT field
  • Clear and concise communication – written & verbal
  • Ability to Multitask in a "High Pressure Environment"
  • Skilled in troubleshooting network infrastructure issues
  • Strong understanding of Network Administration
  • Understanding of Windows and Linux OS
  • Proficient with Microsoft Office
  • Ability to type 50+ WPM
  • Passion for improvement


Nice To Have:

  • ITIL Experience
  • ConnectWise Manage and Automate Experience
  • Previous helpdesk experience
  • Experience with Large Enterprise Technology (HA replication technology, SAN solutions, Complex network management)


What you’ll get:

  • Comprehensive Compensation and Benefits package
  • Work/Life Balance: Company Sponsored Training and Testing, Tuition Reimbursement Program, PTO reward program
  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships
  • Not just a job, but a career, with an opportunity to do the best work of your life

  • Azure Security Engineer

    2 weeks ago

    Quincy, United States Diverse Lynx Full time

    Title - Active Directory (Azure Security Engineer) Location - Quincy, MA (Day 1 onsite) ContractJob Description - We are seeking a highly skilled Azure Security Engineer with expertise in security products, authentication, authorization, and identity and access management (IAM). As a key member of our security team, you will play a vital role in ensuring...

  • Account Executive

    19 hours ago

    Quincy, United States Unishippers - Team Bennett Full time

    Account Executives at Unishippers have a unique and rewarding opportunity for the salesperson seeking a fast-paced and competitive company culture. The opportunity has a very competitive base salary that’s enhanced by uncapped residual commissions, unlimited career advancement opportunity and all-around awesome company culture that makes you love being in...

  • Account Executive

    4 weeks ago

    Quincy, United States Unishippers - Team Bennett Full time

    Account Executives at Unishippers have a unique and rewarding opportunity for the salesperson seeking a fast-paced and competitive company culture. The opportunity has a very competitive base salary that’s enhanced by uncapped residual commissions, unlimited career advancement opportunity and all-around awesome company culture that makes you love being in...

  • Network Engineer

    2 weeks ago

    Quincy, United States Shields Health Care Group Full time

    COMPANY: Shields Health JOB TITLE: Network Engineer DEPARTMENT: IT Who We Are: Shields Health is an independent, Massachusetts-based medical service provider with a national reputation for blending exceptional customer service with superior technology. Patients, partners and colleagues define our 35 + years of quality healthcare services as a true mark of...

  • Network Engineer

    6 days ago

    Quincy, United States Shields Health Full time

    COMPANY: Shields Health JOB TITLE: Network Engineer DEPARTMENT: IT Who We Are: Shields Health is an independent, Massachusetts-based medical service provider with a national reputation for blending exceptional customer service with superior technology. Patients, partners and colleagues define our 35 + years of quality healthcare services as a true mark of...

  • Network Engineer

    1 week ago

    Quincy, United States Shields Health Full time

    COMPANY: Shields HealthJOB TITLE: Network EngineerDEPARTMENT: ITWho We Are:Shields Health is an independent, Massachusetts-based medical service provider with a national reputation for blending exceptional customer service with superior technology. Patients, partners and colleagues define our 35 + years of quality healthcare services as a true mark of...

  • Network Engineer

    4 days ago

    Quincy, United States Shields Health Full time

    COMPANY: Shields HealthJOB TITLE: Network EngineerDEPARTMENT: ITWho We Are:Shields Health is an independent, Massachusetts-based medical service provider with a national reputation for blending exceptional customer service with superior technology. Patients, partners and colleagues define our 35 + years of quality healthcare services as a true mark of...

  • Network Engineer

    1 week ago

    Quincy, United States Shields Health Full time

    COMPANY: Shields HealthJOB TITLE: Network EngineerDEPARTMENT: ITWho We Are:Shields Health is an independent, Massachusetts-based medical service provider with a national reputation for blending exceptional customer service with superior technology. Patients, partners and colleagues define our 35 + years of quality healthcare services as a true mark of...

  • Network Engineer

    2 days ago

    Quincy, United States Shields Health Full time

    COMPANY: Shields Health JOB TITLE: Network Engineer DEPARTMENT: IT Who We Are: Shields Health is an independent, Massachusetts-based medical service provider with a national reputation for blending exceptional customer service with superior technology. Patients, partners and colleagues define our 35 + years of quality healthcare services as a true mark of...

  • Network Engineer

    1 day ago

    Quincy, United States Shields Health Full time

    COMPANY: Shields Health JOB TITLE: Network Engineer DEPARTMENT: IT Who We Are: Shields Health is an independent, Massachusetts-based medical service provider with a national reputation for blending exceptional customer service with superior technology. Patients, partners and colleagues define our 35 + years of quality healthcare services as a true mark of...

  • Network Engineer

    5 days ago

    Quincy, United States Shields Health Full time

    COMPANY: Shields HealthJOB TITLE: Network EngineerDEPARTMENT: ITWho We Are:Shields Health is an independent, Massachusetts-based medical service provider with a national reputation for blending exceptional customer service with superior technology. Patients, partners and colleagues define our 35 + years of quality healthcare services as a true mark of...

  • Network Engineer

    3 weeks ago

    Quincy, United States Shields Health Full time

    COMPANY: Shields HealthJOB TITLE: Network Engineer DEPARTMENT: ITWho We Are:Shields Health is an independent, Massachusetts-based medical service provider with a national reputation for blending exceptional customer service with superior technology. Patients, partners and colleagues define our 35 + years of quality healthcare services as a true mark of...

  • Network Engineer

    3 weeks ago

    Quincy, United States Shields Health Full time

    COMPANY: Shields HealthJOB TITLE: Network Engineer DEPARTMENT: ITWho We Are:Shields Health is an independent, Massachusetts-based medical service provider with a national reputation for blending exceptional customer service with superior technology. Patients, partners and colleagues define our 35 + years of quality healthcare services as a true mark of...

  • Network Engineer

    2 weeks ago

    Quincy, United States Shields Health Full time

    COMPANY: Shields HealthJOB TITLE: Network EngineerDEPARTMENT: ITWho We Are:Shields Health is an independent, Massachusetts-based medical service provider with a national reputation for blending exceptional customer service with superior technology. Patients, partners and colleagues define our 35 + years of quality healthcare services as a true mark of...

  • Network Engineer

    3 weeks ago

    Quincy, United States Shields Health Full time

    COMPANY: Shields HealthJOB TITLE: Network Engineer DEPARTMENT: ITWho We Are:Shields Health is an independent, Massachusetts-based medical service provider with a national reputation for blending exceptional customer service with superior technology. Patients, partners and colleagues define our 35 + years of quality healthcare services as a true mark of...

  • Azure Security Engineer

    1 week ago

    Quincy, United States IMCS Group Full time

    Title - Active Directory (Azure Security Engineer)Location - Quincy, MA (Day 1 onsite)Duration: Long Term ContractJob Description -We are seeking a highly skilled Azure Security Engineer with expertise in security products, authentication, authorization, and identity and access management (IAM). As a key member of our security team, you will play a vital...

  • Azure Security Engineer

    2 weeks ago

    Quincy, United States IMCS Group Full time

    Title – Active Directory (Azure Security Engineer)Location – Quincy, MA (Day 1 onsite)Duration: Long Term ContractJob Description –We are seeking a highly skilled Azure Security Engineer with expertise in security products, authentication, authorization, and identity and access management (IAM). As a key member of our security team, you will play a...

  • Azure Security Engineer

    2 weeks ago

    Quincy, United States IMCS Group Full time

    Title – Active Directory (Azure Security Engineer)Location – Quincy, MA (Day 1 onsite)Duration: Long Term ContractJob Description –We are seeking a highly skilled Azure Security Engineer with expertise in security products, authentication, authorization, and identity and access management (IAM). As a key member of our security team, you will play a...

  • Reliability Engineer

    2 weeks ago

    Quincy, United States LHR Américas Full time

    *At this time, we are only receiving applications from candidates who are currently situated in the Americas, thank you. Who is our client and your future employer? Our client has a unique position in the energy industry worldwide, being the largest hydrocarbons producer with the least carbon intensity. With their considerable investment in technology and...

  • Senior Java Developer

    2 weeks ago

    Quincy, United States Mindlance Full time

    POSITION OVERVIEW: The Senior Developer will consult directly with Business Analysts, web application developers, Testing (SQA) team, Business users, and others, to design and develop application code as requested and approved through the Systems Request, Information Request, and Help Desk ticket processes. DETAILED LIST OF JOB DUTIES AND...