Patient Services Representative

3 weeks ago


Evans, United States Center for Primary Care Full time
Job DescriptionJob Description

Summary: Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts.

Education: High school diploma or GED required. Must currently hold the ABROE or other certification or obtain upon eligibility. Must have or be able to obtain CPR certification within 6 months.

Experience: Prior experience using computer software, preferably electronic medical records. Prior customer service experience preferred. One year of Medical Office experience strongly preferred.

Essential Job Functions:

  • Answers telephone by identifying person answering and assisting callers in a pleasant manner
  • Screening, prioritizing, and returning patient calls according to office procedure
  • Schedules appointments according to office procedure and to patient's need
  • Upon checking in a patient, acquires all necessary information (registration forms, insurance card copies, responsible party's information, etc.) prior to physician seeing patient
  • Accurately performs data entry on computer system for Billing and posting payment and gathering other necessary information
  • Processes incoming and outgoing mail, records requests, patient documentation, etc. based on office procedure
  • Ensure smooth patient flow throughout the office by assisting in other areas when needed or as requested
  • Maintains patient confidentiality at all times; adheres to all HIPAA guidelines
  • Communicates effectively by telephone and to the patient at his/her level of understanding
  • Promotes positive public relations to patients, visitors, families, physicians, and others
  • Physical appearance and conduct is consistent with acceptable professional ethics and CPC standards
  • Maintains operations by following policies and procedures, reporting needed changes and making suggestions for improvement
  • Performs other duties and responsibilities as assigned

Knowledge, Skills, and Abilities

  • Knowledge of Electronic Medical Records
  • Ability to type
  • Ability to identify emergent medical situations
  • Demonstrate positive customer service skills
  • Ability to function in a fast-paced work environment, multi-tasking
  • Attention to detail

Equipment Operated: Will use basic office equipment such as a computer, printer, copier, and fax machine.

Work Environment: Well lit medical office environment

Mental/Physical Requirements:

Must be able to lift at least 10 lbs.

Sitting 75% of the time

Standing/walking 25% of the time



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