Guest Service Rep
4 weeks ago
But it gets even better:
- Full time employees are eligible for employer paid health care benefits after 60 days.
- Enjoy your evenings: We close earlier than most food service jobs.
- We offer flexible work schedules.
- We’re keeping it casual. T-shirts and sneakers are where it’s at
- Cake discounts. Yummm
- This job is fun. It’s literally a piece of cake
- This is a great place to make new friends
- It smells great in here, all the time, and you will too
- You’ll get trained. Not only on crafting cake, but on growing your career.
- We love to celebrate and bring joy to the community.
Applicants must be 16 years of age or older.Bakery hours are Monday-Wednesday: 9am-6pm, Thursday-Saturday: 9am-7pm, Sunday: 11am-4pm
Job Responsibilities: · Promptly greet walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience. · Maintain strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise. · Suggest additional merchandise, including balloons, candles and cards, to complete unique celebration. · Process guest orders efficiently and accurately utilizing point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected. · Uphold a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces. · Restock retail merchandise and cake display case to ensure a strong visual presentation. · Assist the Crafter in preparing cake decorations and packaging supplies as needed. · Comply with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene. · Maintain a consistent work attendance and punctuality record. Nothing Bundt Cakes Core Values:Servant’s Heart
- Goes above and beyond to support the team or guest, and is reliable, trustworthy, and responsive.
- Keeps the good of the team or guest ahead of personal interests or gain.
- Displays humility and empathy in interactions with others.
- Demonstrates pride in responsibilities, an intense drive, and a passion to succeed.
- Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
- Operates with a strong sense of urgency and adheres to NbC brand standards.
- Projects warmth, enthusiasm, and optimism that attracts others.
- Builds positive, productive relationships with all team members.
- Listens actively and communicates openly, clearly and respectfully.
Visit our website at www.nothingbundtcakes.com to learn about our unique products and culture.
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