Senior Case Manager

JOB DESCRIPTION

Position Title:

Senior Case Manager – Level 2

Department:

All Departments

FLSA Status:

Exempt

GENERAL DESCRIPTION OF DUTIES

Based on CRT’s Steps to Success model, the Senior Case Manager is responsible for providing case management services to customers which may include the coordination of supervision, intake, assessments, referral, and discharge of customers and daily monitoring of customer contacts/activities. as applicable medical advocates Responsible for providing supervision, evaluating case managers, monitoring the integrity of the data entered in Agency’s STEPS and Funder data collection systems and compiling required reports. Responsible for the length of stay policy at facilities and coordinates weekly case management team meetings. Coordinates referrals to CRT programs and initiatives, services, entitlement programs, networks throughout the community, and maintains relationships with other community action agencies.

SPECIFIC DUTIES AND RESPONSIBILITIES

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Provides training, monitoring, evaluation, scheduling, and supervision of staff.
• Complete yearly training on confidentiality and HIPAA compliance.

• Attends courses, professional workshops/training, seminars and/or participates in self-directed studying that will provide for continuous professional growth related to this position
• Obtains/maintains valid certifications to sharpen and refresh job skills.
• Complies center data for contractual and departmental requirements.
• An administrator of CRT’s STEPS and Funder data collection systems/HMIS and ensure compliance of data integrity.
• Complies program monthly, quarterly and annual reports as required by CRT and Funder.
• Prepares program reports in accordance with program requirements and agency need.

• Insure center staffing level meets program demand.
• Coordinate, organize, and host community education outreach sessions.
• Collect demographic data, conducts pre-screening and assesses potential eligibility for CRT, DSS or other community-based resources.
• Assess and evaluate customer needs based on the Self Sufficiency Matrix (SSM).
• Provide information and referral services and documents outcomes resulting from such referrals.
• Facilitate customer access to community resources, including but not limited to food, housing, clothing, school programs, vocational opportunities or services, providers to teach life skills, relevant mental health services.
• Develop Individualized Service Plans (ISP) for each customer that incorporates all special needs.
• Monitor and document customer progress and adherence to Individualized Program including daily case file entries and/or possibly urinalysis collection if applicable.
• Provide reports to referring agencies including, but not limited to, progress reports, discharge summaries, aftercare plans and special reports.
• Serve as a liaison to community organizations in effort to reach new or underserved customers and increase customer access to needed services.
• Represent CRT at community meetings and outreach events.
• Maintains a caseload according to program needs.
• Assign new customers to available case managers.
• Conduct service coordination with other organizations and resources.
• Insure the proper operations of center equipment.
• Serves as a liaison to IT department regarding telephone, office and computer hardware/software matters.
• Develop comprehensive assessments (intakes) for customers eligible for services at Connecticut Regional Mental Health Center, present customers for disposition for CRMHC services.
• Attends staff meetings and assists with residential supervision during crisis or when needed.
• Coordinates, facilitates and participates in weekly case management team meetings.
• Assist Program Manager with hiring, training, supervising and evaluate Case Managers and Medical Advocate.
• Ensure customer’s records are maintained in accordance with documentation requirements and standards.
• Coordinate and conduct in-house client meetings and/or workshops.
• Meet one-on-one with staff at least quarterly to provide direction, support, encouragement, advice and address performance issues or concerns.
• Meet with direct supervisor on a weekly basis to communicate any programmatic changes and/or problems.
• Monitors compliance with length of stay policy tracking customers stay, case reviews, notification and termination of customers. Leads case review process.

• Regular attendance.
• Attend and complete all mandatory training.

• Assist case managers when working with challenging individuals/families.

• Participate in, retain and incorporate training as required.

• Provide effective customer service including, but not limited to, greeting, receiving, and addressing clients with respect and dignity at all times.

• Perform all duties relative to special programs/projects as required.
• Provide input and make recommendations regarding program/departmental policies, procedures, and practices.
• Reports to and conducts additional duties as required by various funder guidelines and requirements.
• Filing, copying, scheduling appointments, answering phone calls, and returning calls.
• Must be available to work evenings, weekends, holidays, and other shifts as assigned.
• Schedules may be changed at any time to accommodate program needs.

• Perform other duties as assigned.

MINIMUM TRAINING EXPERIENCE AND HEALTH CERTIFICATIONS

Education: Bachelor’s degree in social work, Human Services or Criminal Justice preferred. Education may be substituted with experience on a year-by-year basis. Knowledge of Human Services, Criminal Justice, Court Systems and Substance Abuse may be required. Counseling background preferred.

Minimum Years of Experience in _ two (2) years of experience providing direct services to customers; minimum of two (2) years of experience with staff supervision in social services required.

Demonstrate skills in: interacting with people of diverse backgrounds required. Must have the ability to communicate effectively. Must have strong listening, oral and written communication skills as ability to compile written reports and maintain case notes is required. Specialized training with HIV/AIDS, Drug and Alcohol Abuse, Veterans and/or counseling, Domestic Violence and/or any other applicable training related to field of work is preferred. Must possess the ability to manage time in a fast-paced environment and accomplish job responsibilities under minimum supervision.

Knowledge of: understanding issues relating to substance abuse, homelessness and mental illness.

Bilingual: Spanish – preferred, verbal and written

Driving Required YES Agency Vehicle, NO Employee’s Own Vehicle YES

Active Driver License in good standing required upon hire and throughout employment.

Pre-Employment Physical and TB Required. A medical and/or physical examination, including a TB test may be required prior to appointment based on program requirements.

ADA COMPLIANCE

Physical Ability: Tasks involve sedentary to light work, involving some reaching, handling, fingering and/or feeling of objects and materials.

Sensory Requirements: Some tasks require the ability to perceive and discriminate odors. Some tasks require the ability to perceive and discriminate depths. Most tasks require visual perception and discrimination.

Environmental Factors: Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances.