Commercial Service Representative/Meter Reader

2 weeks ago


West Nyack, United States V R Della Infotech Inc Full time
Job DescriptionJob Description

Must have Driver's license

Meter Reading: Physically read utility meters (water meters) at residential, commercial, and industrial locations.

Route Planning: Plan efficient routes for meter reading assignments to ensure timely and accurate readings within designated territories.

Data Collection: Record meter readings accurately and legibly using handheld devices, mobile applications, or paper forms.

Meter Maintenance: Inspect meters for damage, tampering, or malfunctions, and report any issues to the appropriate department for maintenance or repairs.

Customer Interaction: Interact with customers in a professional and courteous manner when accessing their property to read meters, answering basic inquiries, and addressing concerns.

Safety Compliance: Adhere to safety protocols and guidelines when entering private properties or hazardous areas to perform meter reading duties.

Reporting: Compile and submit meter reading data to supervisors or relevant departments according to established procedures and deadlines.

Problem Resolution: Investigate discrepancies or irregularities in meter readings, such as unusually high or low consumption, and report findings to management for further action.

Equipment Management: Maintain and care for meter reading equipment, including handheld devices, vehicles, and safety gear, to ensure optimal performance and longevity.

Documentation: Complete and maintain accurate records of meter readings, route schedules, and any customer interactions or incidents encountered during the course of duties.

Training and Development: Participate in training sessions to stay updated on new technologies, procedures, and safety practices related to meter reading.

Team Collaboration: Coordinate with other meter readers, supervisors, and support staff to optimize workflow, share information, and address challenges effectively.

Customer Education: Educate customers on meter reading processes, billing cycles, and conservation practices to promote efficient energy or water usage.

Meter Installation/Replacement: Assist with the installation, replacement, or relocation of meters as needed, following established guidelines and safety protocols.


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