Electric Vehicle Field Service Technician- New York

2 months ago

Albany, United States ORANGE EV LLC Full time
Job DescriptionJob Description

We have three Field Service Technician opportunities throughout New York. Primary hubs include Newark, NJ/ NYC metro, Rochester, and Albany. Technicians would operate within a 2-hour radius of these locations.

**PLEASE SELECT WHICH LOCATION YOU WOULD LIKE TO BE CONSIDERED FOR.**

Field Service Technician

Join Orange EV, a fast-growing manufacturer of electric vehicles that are better for the earth, people, and the bottom line. Make a difference for the world as part of a company leading the electric vehicle revolution.

Position Summary

A regional Field Service Technician will perform Field Service activities for all local Orange EV Vehicles. This individual will be able to diagnose, repair, and provide root cause analysis; evaluate Remote Monitoring System data to identify possible performance-related concerns as well as to study vehicle utilization; accurately record all Service work and develop pertinent reports; collaborate with customers and third-party service providers; provide technical support for sales and marketing efforts; perform field upgrades or retrofits; facilitate tool and parts warehousing. With assistance from the Service Team, the Service Technician will plan and execute a complete Service strategy for the region.

Position Responsibilities

  • Understand the complete vehicle at a systemic/component level to effectively and efficiently diagnose and repair
  • Represent Orange EV in the utmost professional manner
  • Utilize the Remote Monitoring System and the service-keeping system to determine a service plan and prioritize customer needs
  • Accurately record all service activity in the service record-keeping system
  • Communicate with customers and third-party service providers to aid in diagnosis or issue escalation and promote the most efficient repair scenario
  • Work with site manager and electrician regarding logistics of charging infrastructure location, cost, and timing
  • Evaluate conversion vehicle candidates and prepare thorough reports on the condition
  • Support Customer Technicians and Third-Party Service Providers with ancillary repairs
  • Provide a secure remote location for tools, parts, and other necessary items
  • Deliver Operator and Maintenance training in addition to sales and business development support
  • Travel as required for initial training and to ensure service team goals and customer needs are met.

Position Qualifications

  • High School Diploma; related technical degree preferred
  • Travel as required for initial training and to ensure Service Team goals and customer needs are met
  • 1 or more years experience in automotive or electrical industries
  • Intermediate to Advance level experience with MS Office Suite including Excel, Word, and TEAMS.
  • Knowledge of principles and processes for providing superior customer service
  • Analytical approach to problem-solving
  • Ability to routinely lift up to 50lbs at waist level and occasionally up to 75-100lbs
  • Ability to squat, sit, lay under, or climb on the vehicle routinely.
  • Ability to handle many functions at one time and adjust to rapidly changing priorities and schedule
  • Ability to set and prioritize goals and achieve them per a schedule
  • Ability to execute and follow through on instructions given by supervisor
  • Ability to articulate clearly when writing including composition, spelling, and punctuation.

Orange EV is an Equal Opportunity Employer and seek diversity in candidates for employment.

EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity


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