Case Manager Job Coach

4 weeks ago


Astoria, United States Goodwill Industries Of Greater New York Full time
Job DescriptionJob Description

Goodwill Industries NYNJ

Job Description Form

Position Title: SEMP Case Manager Job Coach Location: Multiple Boroughs

Reports To: Program Manager Cost Center:

General Purpose:

Manage a caseload by providing individual assistance and guidance to individuals with disabilities with the mission of assisting them with obtaining, training and maintaining employment. The most prevalent disability group is Intellectual/Developmental Disability; others may include mental illness, visual impairment, mental illness, or other conditions and impairments.

Essential Functions:

  • Maintain departmental billing efficiency standards
  • Maintain accurate daily case-notes, monthly summaries, SAP’s and other necessary documentation in a timely manner, on agencies Electronic Health Record Platform (EHR)
  • Site visits with participants and employers throughout NYC Region in order to provide support services
  • Responsible for maintaining and updating key information in EHR records to ensure a state of audit ready records
  • Assist transitioning youth from school an unemployed individual to through a formal “Discovery” to explore possible careers
  • Work effectively with consumers in order to obtain/maintain employment
  • Maintain charts in a timely manner and audit ready condition
  • Write clear and concise case notes and service plans in a timely manner.
  • Work in a cooperative manner with other Goodwill and non-GW programs.
  • Effective Job Coaches will be able to develop good relationships with consumers, parents, therapists, group homes and employers, in order to facilitate positive movement toward employment goals.
  • Through those relationships help consumers, to remove obstacles and barriers toward employment goals.
  • Work effectively with employers in order to facilitate accommodations and address workplace problems/issues to result in greater job retention.
  • Needs to maintain contact with consumers and employers to identify and resolve problems early on in order to prevent a job loss or termination from the program
  • Good interpersonal skills
  • Flexible Schedule and Travel throughout 5 boroughs, most time is spent out in the field at multiple sites and multiple boroughs each day
  • Assists consumers in achieving the highest level of independent functioning on the job
  • Coaches are encouraged to directly assist in job development activities and efforts
  • Additional duties as requested by Manager

Qualifications/Basic Job Requirements:

  • Minimum preferred: Associates degree.
  • Preferred: 1+ year of experience working with people with disabilities
  • Exceptions will be made for graduates of specialists DSP training programs such as Educational Opportunity Center graduates (EOC’s)

Scope of Responsibility & Positions Supervised:

N/A

Special Working Conditions:

  • Job primarily consists of field on-site and off site face to face visits with consumers.
  • Travel throughout the NYC mostly on public transportation
  • Expected to make site visits during consumer work schedules and will consist of evening and weekend work in the community.


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