Servicenow Business Process Manager

3 weeks ago

Astoria, United States Cognizant Full time

**About Us**:
**About our ServiceNow practice**:
Cognizant's Now Practice expands the entire platform beyond traditional implementations into strategic digital transformations. Our validated ability to assess, innovate, design, build, integrate and sustain opportunities keeps the client’s main goals top of mind while ensuring businesses stay relevant, brands are differentiated and profitable growth is achieved. We have successfully led over 9,500 transformations - delivering services globally and across the enterprise. We are a Global Elite Partner and product-line certified in all 9 ServiceNow domains across the platform. We have received the highest-tier certification from ServiceNow, Product Line Achievement, based on both our capability and the consistent and high satisfaction of our customers. We have twice won the ServiceNow Hackathon for innovation, named # 1 for Voice of the Customer by HFS Research and twice recognized since 2021 as NOW Partner of the Year. Our tenure and confirmed achievements make Cognizant a front runner to propose dedicated approaches on the NOW platform.

**ServiceNow Business Process Consultant**

**Level: Manager**

**Summary of Position**:
**ServiceNow Business Process Manager Duties & Responsibilities**:

- Leads workshops and design discussions to document requirements which included creating workshop materials.
- Coordinate the development team and client during user acceptance testing to ensure appropriate defect resolution.
- Assists in compiling client deliverables including client approach documents and proposals under the direction of the Engagement Leadership Team.
- Applies architecture principles to business solutions.
- Serves as the lead in the completion of Business Requirements Documents.
- Serves as the lead in the completion of Use Cases, Journey Maps, Personas and Process Flow Maps.
- Applies industry frameworks and methodology for capturing the current state of the enterprise, identifying gaps and makes recommendations.
- Conducts industry research and compiles research analysis.

**Work Experience and Education Requirements**
- 5-7 years of related experience with a management consulting firm, software organization or a minimum of 5 years industry experience in an IT or business operations, finance or related function.
- Minimum of 2-3 years experience on the ServiceNow platform
- Bachelor’s Degree in Computer Science, Management, Information Systems or related discipline preferred.
- ITIL v3 Expert Preferred
- PMP Preferred

**Knowledge & Skills**:

- Strong organizational skills._ _
- Excellent written and verbal communication skills._ _
- Ability to create and present executive level presentations._ _
- Excellent interpersonal and relationship management skills._ _
- Strong facilitation skills._ _
- Advanced knowledge of Microsoft Office products._ _
- Intermediate knowledge of business process mapping software such as Visio._ _

**Work Authorization**
- Cognizant will only consider applicants who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)

**Salary and Other Compensation**:
The annual salary is between $110,000-$160,000 depending on related ServiceNow experience level
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan

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