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Transit Homeless Outreach Case Manager

3 months ago

Bridgeport, United States Liberation Programs Inc. Full time
Job DescriptionJob Description

Who We Are:

Liberation Programs is one of Fairfield County's leading behavioral health organizations specializing in treatment for all types of substance use disorders including alcohol, opiates, depressants and stimulants. Our goal is to help individuals and families overcome addiction in order to restore their lives and ultimately strengthen our communities. Liberation provides services for youth, adults and families that include two inpatient treatment programs, outpatient and intensive outpatient services, health education for older adults and people living with HIV/AIDS and other chronic illnesses, treatment and resources for adolescents and their families, education and prevention efforts in the community, and permanent supportive housing for families. In operation since 1971, the agency has sites in Greenwich, Stamford, Norwalk and Bridgeport and served more than 2,400 individuals in our last fiscal year.

Job Purpose / Function

The Transit Homeless Outreach Case Manager position is situated within the Harm Reduction Department at Liberation Programs. This department was established by Liberation to bridge the gap between harm reduction and traditional addiction treatment approaches, and assists the organization in offering low-barrier, culturally competent, trauma informed outreach to people who use drugs, in an emotionally safe environment, while delivering practical interventions.

The Transit Homeless Outreach Case Manager will personally deliver street-based outreach services and case management by engaging in and building effective relationships to those experiencing unsheltered homelessness in the transit system - including those living with serious mental health conditions and substance use disorder.

An effective Transit Homeless Outreach Worker will be grounded in harm reduction theory and practice, as well as maintaining a comprehensive working knowledge of the homeless services and housing systems, and of relevant community resources to ensure that those served are connected to housing opportunities as quickly as possible – and that necessary supports are put in place to sustain their housing.

The goal is to engage people experiencing homelessness in the transit system into services and improve or maintain their living situation.

Major Duties and Responsibilities.

  • Collaborate with individuals to identify service and support needs.
  • Cultivate and maintain positive and productive relationships that assist individuals to attend and participate in services and activities that support their recovery.
  • Conduct assessments to help individuals identify and explore personal strengths, and community and recovery resources and supports to enable the individuals to be contributing members of their community.
  • Develop, with each individual, individualized rehabilitation plans that address assessed identified needs. Plans shall provide detailed information on goals, objectives, tasks, and interventions; and identify the individual responsible and time frames for accomplishment.
  • Provide supportive counseling directed at resolving problems related to accessing services needed to live successfully in the community.
  • Provide orientation to treatment providers, community resources and recovery supports including mentors, self-help, and advocacy groups.
  • Help in gaining access to necessary treatment, rehabilitative services, medical services, general entitlement benefits, or other community services and recovery support through service coordination activities.
  • Facilitate the development of community connections in areas related to faith, recreation, civic activities, and facilitate productive relationships with others.
  • Maintain successful collaboration with the Local Mental Health Authority (LMHA), and successful relationships with other community providers of services and support.
  • The services shall be provided at CT Rails and Fastrak Locations in Stamford and Norwalk CT with Hours of Operation of 2nd and 3rd shift.

Skills / Experience Required.

  • Must have experience working with a homeless population and/or lived expertise.
  • Must have experience and be comfortable with a harm reduction approach, delivering harm reduction services and supplies, (including safer injection and safer smoking kits) and be able to embrace “meeting people where they are” without judgement or expectation.
  • Must have excellent communication skills.
  • Must be able to deliver services respectfully and ensure all participants are treated with respect and dignity and feel supported.
  • Highly motivated, creative problem solver
  • Knowledge of, or ability to quickly develop competency with, issues related to homelessness, effective intervention techniques, and basic understanding of mental health and substance abuse issues.
  • Project a professional demeanor and exercises mature judgment
  • Knowledge of community resources
  • Must be able to work effectively with populations that have experienced vulnerability, trauma, economic poverty, incarceration, substance use, developmental delays, compromised mental wellness, brain injuries, literacy and numeracy issues, and/or other conditions or situations that have impacted housing stability
  • Strong organization skills and ability to coordinate and complete multiple tasks simultaneously
  • Excellent written and verbal communication skills, including telephone communication.
  • Ability to work independently and with a group, and maintain good working relationships with organizational staff and partners
  • Must have a valid driver's license, insurance and be comfortable driving a van.
  • Familiarity with local support services, resources and recovery community preferred.
  • Driver’s license and daily use of a reliable and properly registered and insured motor vehicle
  • Strong computer skills
  • Must adhere to all professional standards and ethical practices, including creating and maintaining healthy boundaries and professional relationships with clients, co-workers, and others

Most employees of Liberation Programs are funded by a variety of grants, governmental programs and endowment sources. Continued employment is contingent upon continued receipt of those funds.


What We Offer:

  • Competitive Compensation
  • Medical/Dental/Vision
  • Company Paid Basic Life Insurance
  • Company Paid Short Term Disability
  • Employee Assistance Program
  • Flexible Spending Accounts for Health, Dependent Care, Parking and Transit
  • 401K with Match
  • Tuition Reimbursement
  • Generous Paid Time Off Policy
  • HRSA Student Loan Forgiveness Participant
  • Supportive Work Environment