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Product Training Specialist
3 months ago
Join the OPEXUS team in working with customers and colleagues to help them learn software that will transform their day-to-day work and business outcomes. The Product Training Specialist is responsible for developing and providing live and on-demand courses to ensure users of OPEXUS products sparks user delight with modern learning frameworks. Collaboration is key as this role works closely with leadership and cross-functional departments to achieve shared goals. This candidate has impressive training skills, the ability to thrive in a high-impact organization, and is fueled by exceeding expectations.
If you are a motivated, detail-oriented, and passionate product trainer, and you would enjoy working within a larger development organization which can support your continued grown and evolution, we encourage you to apply for this exciting opportunity. We offer competitive salary packages, flexible working hours, and a friendly work environment that promotes creativity, innovation, and growth.
Location: DC Metro Area with Hybrid schedule
General Roles & Responsibilities:
- Prepare and deliver quality training to customers based on adult learning principles and best practices.
- Determine individualized and group training plans that address specific business needs.
- Assess learner needs and capabilities and adapt training methods to meet the needs of the learner and ensure training success.
- Deliver train-the-trainer programs to support and enable end user customer training rollout, including coaching and shadowing support.
- Coordinate training sessions including scheduling of participants and other related resources.
- Deliver online or onsite instructor-led training using a variety of tools including online meeting and collaboration applications like Zoom, and Microsoft Teams.
- Conduct instructor-led classroom training sessions for customers at company, industry conferences or customer sites using a variety of instructional techniques or formats.
- Promote and enable the use and adoption of online training courses to support ongoing end-user learning.
- Consistently incorporate training techniques that keep learners engaged and perform ongoing analysis to determine effectiveness of training.
- Provide feedback and recommendations for improvements as it relates to training processes and the development of training program curriculum.
- Establish and maintain strong successful customer relationships by utilizing excellent communication and collaboration skills.
- In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines, and delays to ensure an exceptional customer experience and successful implementation.
- Test, pilot, and document new training offerings.
- Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes.
- Live OPEXUS core values and foster an inclusive culture by promoting diversity of thought internally and externally, while modeling smart and healthy leadership practices
- Drive corporate initiatives to promote continuous improvement and achievement of business goals.
- Develop your craft by staying current on OPEXUS product knowledge, Customer Success trends, and industry knowledge.
- Mentor new and junior employees to cultivate employee experience and growth opportunities.
Required Skills and Experience:
- 1+ years of software training experience.
- Understanding of training processes, learning frameworks, delivery formats and modern best practices.
- Knowledge of SaaS technology practices.
- Demonstrated ability deliver virtual and in-person trainings to groups of varying size.
- Must commit to a hybrid-office setting and be in the office a minimum of two days per week in addition to in-person customer or colleague trainings.
- Must be able to train virtually and in-person at user conferences, user groups and other customer-engagement events.
- Experience using industry-standard and company-specific metrics to promote accountability and transparency.
- Ability to develop, maintain, and strengthen relationships with stakeholders.
- Can plan strategic initiatives and execute tactics while following set timelines.
Education:
- Bachelor’s degree
About OPEXUS
Get government unstuck with OPEXUS. We believe the professionals who keep democracy running expect and deserve exceptional technology experiences. With more than 30 years of experience supporting public institutions, OPEXUS is the leader in FedRAMP-certified government process management software, bringing operational excellence to governments’ middle office so agencies can focus on the critical work of mission delivery.
Our customers and employees share the desire to make a positive impact on society and leave a legacy. Our location in the heart of Washington, D.C. enables our team to work hand-in-hand with our customer community to deliver built-for-government software applications that users love.
If you are a talented, entrepreneurial candidate with an interest in driving growth, then we want to talk with you. We offer countless opportunities for our employees to stretch and take on new challenges in their careers.
OPEXUS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
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