Customer Service Vehicle Operator, Toll Roads

4 weeks ago

Austin, United States SP+ Full time
Job DescriptionJob Description

Overview

SP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.

Salary Range: $18.25 per hour

Hours include:
Sat - Tues are (2nd shift) 2:30pm to 10:30pm
Wed is (3rd shift) 10:30pm - 6:30AM


Responsibilities

  • Helps customers with vehicle services, including but not limited to, flat tires, jumpstarts, minor repairs, and refueling
  • Provides assistance to stranded motorists
  • Facilitates the expedient flow of traffic through the roadway
  • Diverts traffic from the toll roads to alternate routes when a major incident occurs
  • Maintains a set of alternate routes and plans for implementing routes that will serve as a relief valve and carry a fraction of normal toll road traffic
  • Has thorough knowledge of all areas surrounding the toll road in order to provide motorists directions to locations in the city and local landmarks
  • Removes stalled vehicles from the toll lanes and ramps
  • Removes debris from the roadway and coordinates large debris pick-up and removal with DOT maintenance personnel
  • Coordinates with DOT for alternate routes for emergency conditions
  • Coordinates traffic at toll plazas to facilitate lane equipment maintenance
  • Coordinates with local law enforcement agencies
  • Removes vehicles from the lane once the situation has been stabilized
  • Maintains cleanliness of vehicle
  • Arrives to work on time and in uniform for all scheduled shifts
  • Performs Plaza and Ramp checks
  • Performs other duties as assigned by on-site supervisors or managers


Qualifications

Education/Experience Required: High School Diploma or an equivalent combination of experience and education

License Requirement: Must have and maintain a valid state driver’s license

Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required. Must be willing to work a flexible schedule

  • Ability to read, write and interpret the English language
  • Have a thorough knowledge of all areas and landmarks surrounding toll roads in order to provide directions to motorists
  • Ability to adapt to changes in the work environment; Able to deal with change, delays, or unexpected events
  • Exhibits sound and accurate judgment
  • Ability to maintain a calm, pleasant and mannerly demeanor when speaking with the public
  • Ability to effectively respond to customer problems or complaints. Superior communication skills, verbal and written
  • Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization
  • Ability to apply common sense understanding to carry out detailed but standard written or oral instructions
  • Ability to deal with problems involving a few concrete variables in standardized situations
  • Follow well defined methods, procedures, reports, forms and competent aspects of the job
  • Prepare, print, review and distribute all required such reports as needed, perform complete, accurate, and timely operations

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually moderate to loud.
  • The exposure level in the work environment to vehicle emissions is moderate to high
  • The exposure level in the work environment to extreme hot/cold temperatures is moderate to high.
  • The work environment is subject to all weather conditions including, but not limited to, precipitation and wind.
  • The exposure level in the work environment to bright sunlight and nighttime working conditions is high.

Physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Specific vision abilities required by this job include close vision. Must be able to lift up to 50 lbs.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

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