Technical Service Advisor

4 weeks ago

Downingtown, United States Johnstone Supply, The Balsan Group Full time
Job DescriptionJob Description

We’re looking for a HVAC knowledgeable candidate who has problem-solving skills and customer service abilities to join our team.

Essential Job Functions:

  • Collaborate with sales and marketing to provide technical training for customers and company staff
  • Develop customer relationships by fielding calls from them and providing technical support
  • Provide on-site equipment start-up assistance
  • Works closely with vendors to find answers for customers in technical and other needs
  • Uncovers and communicates sales and lead information to outside sales staff and management
  • Works with inside sales to provide technical support with sales quotes and orders
  • Works with area managers to fill in needs of the company in other areas
  • Recommends sales promotions, equipment and parts to customers
  • Traveling required
  • Continuously learning new HVAC technology, government energy programs, sales developments in the area and teaching it first to the rest of the company and then to customers

Qualifications:

  • HVAC associates or undergraduate degree
  • Minimum of 5 years of technical field experience and other technical experience at HVAC distribution or manufacturing
  • Relationship-building skills
  • Ability to navigate and learn new computer programs
  • Excellent verbal and written communication skills

Benefits:

  • Competitive medical, dental, vision, and prescription insurance coverage
  • 401K with company match
  • on-going training provided classroom, leadership training, and online classes
  • Internal growth opportunities 
  • PTO
  • Paid holidays

Johnstone Supply The Balsan Group

Johnstone Supply The Balsan Group is a leading family-owned HVAC-R Distributor in Pennsylvania, Maryland, Massachusetts, Maine,Vermont, New Hampshire, and New York that is rapidly growing. 

We differentiate ourselves from other suppliers by offering innovative ordering options, rush delivery, fast Will Call pick up, expert-lead technical training, business advice and support, warehouse design and management services, and much more

Core Values

  • Hungry
  • Humble
  • Smart

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