Help Desk II/III

2 weeks ago

Payson, United States Telnet Inc Full time
Job DescriptionJob Description

Job Title: Help Desk II/III

Location: Payson, UT (onsite)

Duration: 6 month Contract-To-Hire

Job Description:

The Help Desk II/III will join the Answerport Managed Services team to assist with day-to-day support for clients' IT environments including tickets, patching, troubleshooting, PC deployments, etc. This person must have strong end user and PC support skills to troubleshoot PC issues both remote and onsite. In addition, they must have some server admin exposure (backups, patching) and excellent verbal and written communication skills to interface with clients and document all work. Above all, we are looking for candidates with a strong work ethic and desire to grow and advance their knowledge. A bachelor's or associate degree in Computer Science, Engineering, or Information Systems, is preferred. This position will be contract to hire. Candidate will be expected to be onsite 5 days per week, primarily in Payson with occasional travel to North Salt Lake and other sites throughout the US. Must be authorized to work in the United States.

Skills | Must-Haves:

* 4+ years of professional experience
* strong end user and PC support skills
* server administration experience (back-ups and patching)
* 0365 experience
* great customer service skills
* lives in an area of Utah where they can commute to Payson daily and North Salt Lake City once/month

Additional Skills:
* Bachelor's degree
* applicable infrastructure/systems certifications
* Azure experience
* previous MSP experience



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