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Product Sales and Service Assistant Manager

2 months ago

South Lake Tahoe, United States Vail Resorts Full time
Job DescriptionJob Description

 

Create Your Experience of a Lifetime

Come work and play in the mountains  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

 

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

 

Employee Benefits

•    Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
•    MORE employee discounts on lodging, food, gear, and mountain shuttles
•    401(k) Retirement Plan 
•    Employee Assistance Program
•    Excellent training and professional development
•    Referral Program

 

To Learn More, please review the Benefits Eligibility Summary

 

Job Summary:

The Assistant Manager is an integral part of our Product Sales and Services (PSS) management team, and will manage daily operations of the Tahoe regional contact center and maintain a strong cohesive team to ensure an experience of a lifetime for all guests. The Assistant Manager will work closely with the Manager and Senior Manager as well as ski & ride school strategic partners at Heavenly, Kirkwood and Northstar to provide quality information about our lesson products, sells & books lessons, respond to guest inquiries and work with guests to make sure we are best meeting their lesson needs.

 

Job Specifications:

  • Outlet: Heavenly
  • Housing: May Be Available
  • Shift & Schedule Availability: Full Time, Year Round
  • The budgeted range starts at $25.00. Actual pay will be adjusted based on experience

 

Job Responsibilities:

  • Oversee the daily operations of the regional contact center: opening and closing procedures, morning meetings, daily assignments, booking of group and private lessons, sales transactions, processing of advanced sales reservations lesson packets and daily audits of sales transactions
  • Address operations and guest service needs by setting clear goals and objectives for team members
  • Foster a customer-focused environment and mindset to ensure delivery of an exceptional guest experience through all stages of the guest journey
  • Cultivate a strong and positive working relationship across all departments and resorts.
  • Through strong communication and listening, serve as a consultative partner to PSS managers and strategic partners across all three Tahoe resorts.
  • Work with PSS managers to align team priorities, hold team members accountable to achieve their best performance, and coach team members to grow and develop
  • Track and meet all Contact Center key performance indicators such as answer rates, booking accuracy, response time and guest satisfaction.
  • Manage contact center staffing levels in order to meet both guest demand and budget goals
  • Complete and conduct mid and end of season reviews for staff

 

Job Requirements:

  • Minimum of 5 years management and guest relations experience
  • Must be reliable, punctual, and always exhibit a professional attitude and appearance
  • Strong attention to detail and high work standards in support of accurate, flawless delivery
  • Exceptional guest service skills
  • Able to communicate effectively in a loud, fast-paced environment and maintain composure under pressure.
  • Able to lead and inspire a team with a focus on team engagement
  • Able to make judgment calls and sound, ethical decisions displaying a heightened level of responsibility, confidentiality, integrity and professionalism
  • Knowledge of all Ski and Ride School products, policy & procedures
  • Must be computer literate – MS Word, Excel, email, etc
  • Able to work outdoors in the elements; walk on snowy and icy surfaces
  • Able to lift at least 25 lbs. 
  • Able to travel to various Heavenly Resort base locations

 

Preferred Qualifications

  • Bachelor’s degree or higher
  • Point of sale service experience
  • General knowledge of Heavenly, Kirkwood, Northstar and the Tahoe region
  • Second language a plus but not required
  • Love of skiing and/or snowboarding

 

The expected pay range is $25.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID  504443
Reference Date: 08/22/2024 
Job Code Function: Product Sales/Scanning