WIC Program/Nutrition Assistant

1 month ago

Waltham, United States South Middlesex Opportu Full time
Job DescriptionJob Description

SUMMARY

Responsible for reception, office duties, eligibility determination, processing applicants and participants for certification/recertification, benefit issuance and quality assurance activities. Also responsible for providing basic nutrition education/services to low-risk applicants and participants.

PRIMARY RESPONSIBILITIES

  • Travel to multiple WIC sites.
  • Answer and direct phone calls.
  • Screen applicant inquiries for eligibility.
  • Manage appointment scheduling/rescheduling including reminder phone calls.
  • Greet and triage participants to appropriate staff.
  • Oversee flow of applicants/participants in waiting area.
  • Clerical duties as assigned/required.
  • Verification of identity, income, residency, participant category and data entry.
  • Educate and/or explain participant's rights and responsibilities, authorized signatures, WIC foods and using benefits at authorized vendors.
  • Referrals to Mass Health, SNAP, TAFDC as well as other health and human service programs.
  • Provide written notification for end of certification, missed follow-up appointment and/or ineligibility to receive WIC benefits.
  • Issuing and re-issuing food/formula prescriptions/benefits.
  • Security of WIC e-cards.
  • Receive training and attend appropriate in-services to attain competency and earn CEUs.
  • Provide nutrition care for low-risk participants at (re)certification and follow-up, including all aspects of: anthropometric and hematological data collection, dietary and nutritional risk assessment, food package assignment, counseling and education, documentation and nutrition data entry, health and social service referrals and follow-up nutrition education.
  • Participate in quality assurance activities.
  • Assist in the planning and development of education materials and group nutrition education activities.
  • Complete and receive acceptable status on all components, activities and post-tests of the CPA I Training Program to obtain CPA I status.
  • Engage all clients by understanding and addressing their needs whether within or outside the scope of work
  • Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas
  • Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements
  • Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures
  • Other duties as assigned.

KNOWLEDGE AND SKILL REQUIREMENTS

  • Fluency in English, Spanish AND Portuguese
  • High School Diploma or GED
  • Valid Driver’s License
  • Reliable, daily means of transportation to/from/between multiple WIC sites
  • Availability to work during morning, afternoon, evening and Saturday hours
  • One year office experience with good computer skills
  • One year experience in a health care field, such as a counselor, educator, clinical assistant, outreach worker.
  • Excellent communication, interpersonal and customer service skills
  • Well-organized, systematic, team-work approach to work
  • Interest in nutrition or health care
  • Sensitivity to the needs of participant population.

ORGANIZATIONAL RELATIONSHIP

  • Directly reports to Program Director
  • Indirectly reports to Senior Nutritionist
  • Direct reports of this position are N/A
  • Indirect reports of this position are N/A

PHYSICAL REQUIREMENTS

  • Ability to drive
  • Ability to see and read a computer screen and paper documents
  • Sitting for sustained periods of time

WORKING CONDITIONS

This position will travel to multiple locations within the state. The WIC Program environment is a noisy office setting with daily, heavy client flow including many infants and toddlers. As part of the responsibilities of this position, the WIC Program/Nutrition Assistant will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

We are an equal opportunity employer committed to diversity in the workplace



Monday, Wednesday, Thursday & Friday 8:30 am - 4:30pm and Tuesday 11:30am - 7:00pm
35 Hours per week

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