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Premium Seating Account Service Executive
2 months ago
The Premium Seating Account Service Executive will be primarily responsible for managing and servicing all premium clientele within the United Center through the development of relationships and meeting day-to-day operational and service needs of all premium accounts in order to drive retention and new business efforts. United Center premium inventory includes access to Chicago Bulls, Chicago Blackhawks and United Center Concerts/Special Events.
RESPONSIBILITIES:
- Specialize in onboarding and retention communications, and targeted touchpoints throughout the calendar year regarding the execution of contracts, renewal recaps, events, emails and phone calls.
- Support Premium Sales & Service department by aiding in the execution of projects such as targeted events, annual gifting, and out-of-office visits.
- Provide ‘red-carpet’ level service for all clients and fans by being solutions driven, with the mindset of exceeding expectations and creating an effortless experience.
- Entertain and develop personal 1:1 relationships with clients through event and networking opportunities, one-on-one dinners/lunches, in-game/event suite visits and out-of-office meetings.
- Maximize relationships with suite/club clients by maintaining consistent communication on additional event purchase opportunities, contract extensions and any additional new product offerings that may become available.
- Fulfill daily office activities, such as but not limited to, fielding incoming phone calls and emails from clients and fans, supporting invoice and ticket payments, confirming account transactions, answering general questions, managing special requests, and emailing special event announcements and any other announcements based on direction of the Director/Manager of Premium Services.
- Manage up feedback from premium clients as it pertains to business operations with the Director of Premium Services.
- Maintain a positive attitude and teamwork mentality while executing day-to-day tasks and responsibilities.
REQUIREMENTS:
- Bachelor’s degree required.
- 2-3 years of previous sales/service experience preferred.
- Strong organizational and time-management skills.
- Professional verbal and written communication in addition to customer service and problem-solving skills.
- Ability to function in a fast-paced environment, handle multiple projects and adhere to deadlines.
- Proficient computer skills including experience with Microsoft Office products (Word, Excel and Outlook) as well as the ability to learn and master new software programs including the CRM and ticketing systems.
- Ability to navigate the arena in order to visit clients during home games and events.
- Strong work ethic and availability to work flexible hours including nights, weekends and holidays.
The Important Stuff:
- Competitive Salary
- Excellent Health Benefits (Medical, Dental, Vison, etc.)
- Traditional and Roth 401K options with Company Match
- Generous PTO
- Many Other Fantastic Fringe Benefits
