Field Service Supervisor/ Lead Service Technician
6 days ago
Field Service Supervisor/ Lead Service Technician
At Apex Mechanical, LLC, we distinguish ourselves from other heating, ventilation, air conditioning, and refrigeration (HVACR) companies by how we treat our customers. With a combined 60 years of experience, we believe having strong values and quality workmanship makes us leaders in the HVAC industry.
Due to growth we are looking for a Service Field Supervisor/Lead Service Technician to join our Team
Why work for Apex Mechanical?
- Vacation, Holiday, and sick pay
- 401K match w/ 4% company match
- 100% Company Paid Health, Life, Dental, and Vision Insurance
- Company provided vehicle, tools, and technology
- Year-round work
Pay: $38.00/hr.-$45.00/hr. - Depending on Experience
Summary/Objective: This is a hybrid position. You will be required to report to the office every morning. Approximately 50% of the time will be spent training entry level technicians beginning in the trade, providing continuous training to experienced technicians, offering technical support to field personnel and assisting with troubleshooting techniques. In addition to working with Technicians, this position will also support the Purchasing Team regarding sourcing and product choices as well as with Service Dispatch assisting with scheduling and Work Order details. The other 50% of the time will be spent in the field on jobs working as a Lead Service
Technician Qualifications:
- 10+ years of HVAC residential service experience
- Complete understanding of refrigerant circuits and basic electric
- Strong trouble shooting skills to include electrical and mechanical systems
- Good interpersonal and communication skills
- Comfortable working in a fast-paced environment
- Ability to multi-task
- Must possess a high level of customer service
- Able to work within a team environment
- Strong PC skills including the use of Microsoft Outlook, Power Point, Excel, Word, Service Fusion
- EPA certification required
- NATE certification preferred
Essential Duties
- Responsible for developing entry level technicians in the service department
- Supporting less experienced technicians through remote phone and video technology
- Field technical support phone calls from Service Techs in the field
- Assists technicians with major, unusual or difficult assignments and/or problems. Conducts quality-control review of assessments of completed work performed to ensure work is performed in accordance with company practices and processes, expected workmanship, and efficiency and effectiveness.
- Trains employees on technical skills, company processes and procedures, and safety rules and practices.
- Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction.
- Job site visits as required to field support our technicians with trouble shooting
- Participate in company and factory provided training opportunities on latest industry technologies.
- Ability to deliver technical training in a classroom environment
- Assists Service Dispatch with scheduling
- Provides technical support to the Purchasing Team for sourcing of parts
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