Service Writer
2 weeks ago
The service writer's responsibilities include ensuring the customer's needs are filled, coordinating transactions between the company and the customer, and performing cost and time estimates for those transactions. The service writer will track repairs and the causes of problems, schedule the most appropriate service technician, and process the customers' warranties.
To be a successful service writer, you should possess excellent customer service and communication skills. You should also have the ability to translate customers' non-technical descriptions and relate them in a comprehensive and thorough report to the service team.
Service Writer Responsibilities:
- Developing strong customer relationships through the successful management of products and service delivery.
- Maintaining computerized customer profile information.
- Monitoring customer records to check for regular scheduled servicing and future remedial work and calling the customer to arrange appointments.
- Developing cost estimates, logging needed parts, and the time needed for repairs, and scheduling the most appropriate Service Technician.
- Conveying all necessary information regarding costs, parts, work, and Technicians to the customers and management.
- Meeting with customers to discuss their requirements and relaying those requirements to the Service Technicians.
- Contacting customers in the case of additional work to relay the details and extra costs.
- Entering the details of repair jobs on the company's network and preparing repair instructions and lists of needed replacement parts to the Service Technicians.
- Checking warranties and insurance.
- Releasing repaired equipment to the customers and explaining the work done and costs accrued to the customers to ensure their satisfaction and repeat business.
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Service Porters
3 weeks ago
City of Industry, United States Puente Hills Hyundai Full timeJob DescriptionJob DescriptionWe are currently looking for a service writer to join our teamSERVICE WRITERRESPONSIBILITIESMaintain Customer Service Index (CSI) rating as set by dealership service managerResponsible for the entire customer service experience from the service drive until vehicle is turned back over to the customerSchedule appointments and...
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Service Writer/Advisor
1 month ago
City of Industry, United States Puente Hills Hyundai Full timeJob DescriptionJob DescriptionLooking for an experienced writer/advisor to join our team. The position is full-time with benefits including medical/dental/401kRESPONSIBILITIESMaintain Customer Service Index (CSI) rating as set by dealership service managerResponsible for the entire customer service experience from the service drive until vehicle is turned...
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Automotive Service Writer
3 weeks ago
Saint Clair Shores, United States Midas of St. Clair Shores Full timeJob DescriptionJob DescriptionAt Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.We are looking for Automotive Service Writer. This position is a Service Manager developmental...
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Service Writer/Chief Client Engagement Officer
3 weeks ago
Margate City, United States Sunny Service Center Full time $21 - $26Job Title: Service Writer Job Description: Are you organized? Do you inspire your team to greatness? You are the person we are looking for.Our Service Advisor is the front line of the business from first call or greeting to final pickup. You are the voice of information and thank you after the work is complete. Your enthusiasm to help our clients feel...
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Permit Writer
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Service Writer
3 weeks ago
Sioux City, United States North American Truck & Trailer, Inc. Full timeJob DescriptionJob DescriptionSioux City Truck & Trailer is looking to fill our 2nd shift Service Writer positon.At North American Truck & Trailer, we pride ourselves on our energetic atmosphere. By joining our team, you can experience a rewarding career with a leader in the truck industry. We are always looking for great candidates to join our team. Key...
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Service Writer
3 weeks ago
Sioux City, United States North American Truck & Trailer, Inc. Full timeJob DescriptionJob DescriptionSioux City Truck & Trailer is looking to fill our 2nd shift Service Writer positon.At North American Truck & Trailer, we pride ourselves on our energetic atmosphere. By joining our team, you can experience a rewarding career with a leader in the truck industry. We are always looking for great candidates to join our team. Key...
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Auto Technician
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City of Saint Peters, United States RS GEARWORKS LLC Full timeJob DescriptionJob DescriptionAs an AAMCO Automotive Technician you will be called upon to service a broad range of vehicle repair issues and to quickly identify the cause of performance problems.Position Responsibilities:Inspect, diagnose and repair vehicle automotive systemsAssist other technicians in performing technical activitiesExplain problems...
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Service Writer Warranty Claims Specialist
4 weeks ago
Kansas City, United States State Tractor Trucking, Inc. Full timeJob DescriptionJob DescriptionService Writer - Warranty Claims SpecialistJoin the State Tractor Equipment team as a Service Writer and warranty Claims Specialist. You'll be the vital link between our customers and their repair needs, including warranty claims processing. You'll ensure seamless communication and satisfaction by managing repair...
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Automotive Service Advisor
1 week ago
White City, United States All-Pro Fleet Services Full timeJob DescriptionJob DescriptionRev up your career and ignite your passion for the automotive industry at All-Pro Fleet Services! We're seeking a vibrant and customer-focused Automotive Service Advisor - Auto Service Writer to become the driving force behind our exceptional customer experience. If you're fueled by enthusiasm and eager to be part of an...
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Service Advisor
2 weeks ago
City of Industry, United States Puente HIlls Chrysler Dodge Jeep Ram Full timeJob DescriptionJob DescriptionLooking for experienced Automotive Service Writers- The Service Advisor is the face of the dealership for service customers. It is the Service Advisor’s responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer’s published maintenance...
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AI Training for Italian Writers
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Tech Writer/Interface Specialist
1 month ago
Saint Louis, United States Aretum Full timeJob DescriptionJob DescriptionARETUM, a leading government contracting company specializing in technology-enabled mission support services, is seeking a talented and detail-oriented Tech Writer/Interface Specialist to join our team. As a Tech Writer/Interface Specialist at ARETUM, you will play a pivotal role in creating user-friendly technical documentation...
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Technical Writer Level 3
1 month ago
Saint Louis, United States Tulk LLC Full timeJob DescriptionJob DescriptionTechnical Writer Level 3TULK is a leading boutique consulting firm providing technology and management consulting services to the US Federal Government. Our expert team assists Defense and National Security clients in acquiring, designing, managing, and developing advanced technology systems and business practices to advance...
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Automotive Technical Writer
3 weeks ago
Foster City, United States Wealth Recruitment, LLC Full timeJob DescriptionJob DescriptionClient is an on-demand, autonomous ride-hailing company hire a Technical Writer to author and maintain BaseOps technical documentation to support technicians/engineers with managing our autonomous vehicle fleet. In this role, you will work cross-functionally to define and obtain the necessary information for the successful...
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Automotive Technical Writer
3 weeks ago
Foster City, California, United States Wealth Recruitment, LLC Full timeClient is an on-demand, autonomous ride-hailing company hire a Technical Writer to author and maintain BaseOps technical documentation to support technicians/engineers with managing our autonomous vehicle fleet. In this role, you will work cross-functionally to define and obtain the necessary information for the successful delivery of the required service...
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Road Service Technician
3 weeks ago
Evans City, United States Skander Tire Service Full timeJob DescriptionJob DescriptionRoad Service Technician at Skander Tire ServiceSkander Tire Service, located in Evans City, PA, is a leader in the Western PA commercial tire industry. With a strong commitment to quality and exceptional service, we have been serving the area since 1969. At Skander Tire Service, we value teamwork, professionalism, and continuous...
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AI Training for Simplified Chinese Writers
2 days ago
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AI Training for Vietnamese Writers
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Service Center Advisor
2 weeks ago
Junction City, United States Sapp Bros., Inc. Full timeExternal DescriptionService Center AdvisorSapp Bros., Inc., a growing chain of travel centers, is looking for experienced Service Writers to join our Service Writer team. At Sapp Bros., Inc., our mission is to treat every customer as "our guest" by providing a clean environment, quality products, and a commitment to excellent service. Our dedicated team...