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Bourbon Specialist/Tour Guide

4 months ago

New Haven, United States Log Still Distillery Management Company LLC Full time
Job DescriptionJob Description


Job Summary/Primary Functions:

Log Still is seeking a part-time Bourbon Specialist/Tour Guide to lead tastings, tours, and other customer experience events, providing information to individuals and groups. As assigned, the Bourbon Specialist/Tour Guide prepares and serves alcoholic and nonalcoholic beverages to patrons, oversees the stock of liquor and bar supplies, and collects money for drinks served.

Major Job Responsibilities/Key Duties:

• Prepares and serves Log Still Distillery products and nonalcoholic drinks as ordered, educating guests on products and offerings

• Greets customers, provides customer with initial safety and administrative information and direction, and distributes any safety devices required

• Conducts tasting/tour/experiences, providing interesting information about campus locations, buildings, or specific points of interest, while tailoring to the age and interest of customers, as well as skills and ability levels

• Describes operations of mini-still in the Tasting Room as it relates to products served

• Describes the operations of the production and distillation processes in the distillery

• Solicits feedback from customers on Log Still Distillery’s products and works with distillers on developing ideas for “special select offerings” based on consumer feedback and/or trends

• Facilitates rich discussions that maintain customer interest, relaying important or interesting historical facts, dates, and anecdotes related to Log Still Distillery

• Maintains the bar and keeps it clean and organized; attractively displays glasses and liquor bottles

• Ensures that customers are of legal drinking age by checking photo identification

• Uses proper judgment and, when necessary, declines service to customers who are intoxicated or disruptive

• Collects money from customers for drinks prepared and served

• Submits orders or creates requisition forms for liquor, beer, and other tasting-related supplies

• Engages wit and charm to enhance the customer experience.

• Maintains compliance with all applicable safety practices, environmental regulations, and established policies

• Performs other duties as periodically assigned

Skills / Experience Required:

• Must be 21 years of age or older

• Knowledge of, and passion for, bourbon, whiskey, and distilled spirits

• At least 2 years of related (bourbon) experience required

• Trade knowledge - Understanding the retail and on-premise buyer mindset

• Excellent customer service skills and focus on serving customers and attention to detail, going above and beyond what the customer expects

• Ability to provide experiences (tours/tasting) that are clear, informative, and entertaining

• Understanding and knowledge of (or strong desire to learn) the family history in the bourbon industry

• Great public speaking skills

• Ability to remain calm when dealing with unruly and argumentative patrons

• Ability to learn point of service software used by company

• Maintain a positive, friendly demeanor at all times

• Must be punctual

• Ability to complete orders quickly and accurately

• Excellent problem-solving skills with proven ability to improvise when unexpected problems or emergencies arise

• Strong oral communication skills: ability to talk to others to convey information effectively; strong written communication skills

• Excellent time management skills: ability to be proactive and take initiative

• Excellent organization and coordination skills- ability to manage priorities and routine functions effectively and efficiently

• Empathy- Being aware of others' reactions and understanding why they react as they do

• Teamwork – Ability to flex scope of responsibility and perform other functions as needed, regardless of job description

• Proficiency with personal computers / laptops and associated programs (Windows, Microsoft office suite of programs)

Desired Skills:

• Executive or Certified Bourbon Steward

• Completion of ServSafe Training

• Completion of Server Training in Alcohol Regulations (STAR)

• Completion of mixology, barkeeping, or other related training required

Education Required:

• High School Diploma or GED

• Certified Bourbon Steward within 30 days of hire (or as class offerings allow)

• Successful completion of SERV Safe Training within 30 days of hire

• Successful completion of Server Training in Alcohol Regulations (STAR) upon hire

Special Working Conditions (e.g., Temperature Extremes, Lifting, Noise, Off-shifts)

• Prolonged periods of standing and walking

• Must be able to work in varied climatic conditions

• No allergies/sensitivities to spirits distilling environment

• Physically able to speak for long periods of time while walking without becoming winded

• Flexible schedule to work on weekends

• Must be able to lift at least 15 pounds

Reports to: Senior Tasting Room Supervisor


Log Still Distillery is committed to provide equal employment opportunities to all applicants for employment without regard to race, religion, color, sex, pregnancy or pregnancy-related conditions, sexual orientation, gender identity or expression, age, national origin, disability status, protected veteran’s status, or any other status or characteristic protected by applicable law.