Manager, Sales Administration

2 weeks ago

Newtown, United States 360 Recruiting Group Full time
Job DescriptionJob Description

Since 1969, Sonics & Materials, Inc., has become a leader in the design, development, and manufacturing of Ultrasonic Technology. We utilize state-of-the-art machinery and design tools to maintain our cutting-edge approach to research and development at our facility in Newtown, CT.



Why Work With Us:

  • Competitive salary
  • A generous benefits package including health, life and disability insurance
  • 16 days of paid time off
  • 401K plan with employer match of 25% up to 4% of salary
  • Profit Sharing participation
  • Small company environment where you can have a significant impact



The Position:

We are looking for a Sales Administration Manager to manage the processes and systems related to servicing our customers and supporting the sales staff. The Manager will supervise the daily operations of a team of Customer Service & Sales Support Representatives and lead, manage, and direct all customer service activities. In this role, you will:

  • Provide superior customer support by identifying issues, devising solutions, and accepting ownership to a successful closure.
  • Create and maintain daily, weekly and monthly reporting requirements for Sales department and the company.
  • Work closely with the Service and Accounting departments to ensure accuracy of internal and customer documents.
  • Responsible for order entry, answering phone lines, message management, data entry in CRM and performing all customer service/sales support activities as needed.
  • Manage customer service efforts to resolve customer issues in a timely and effective manner. Ensure effective procedures are in place to resolve customer issues.
  • Monitor expected ship dates to ensure timely delivery and expedite as needed. Communicate with internal and external customer on any deviations to established ship date.
  • Liaison between Sales, Manufacturing/Scheduling, Quality and other departments to ensure customer needs are met.


About You:

  • You have at least 3 years experience as a supervisor in a customer service/administrative role
  • You can multi‐task and shift priorities to meet the needs of the sales department and of our customers
  • You possess excellent decision‐making skills and are a natural problem solver
  • You have basic accounting knowledge including an understanding of invoices, credits, payments, and credit issues
  • You have excellent phone and email communications regarding order status and customer service issues


If you are interested in joining a stable, growth-oriented, and innovative organization where you can make a difference, we want to hear from you Learn more about us at www.sonics.com.


360 Recruiting Group is the trusted partner to many small to mid-sized businesses throughout New England. As a dedicated partner, we work as an extension of their organization, offering full-service recruiting to hire for direct and permanent positions with our clients.

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