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AMH Service Support Coordinator

3 months ago

Orlando, United States Advanced Material Handling Systems Full time
Job DescriptionJob DescriptionDescription:

SUMMARY

The service coordinator is the first point of contact for customers that seek repair for their equipment. He/she must have good people skills and be able to multitask regularly. He/she is responsible for dispatching service jobs, rescheduling when necessary and finalizing the clerical part of the job.


JOB DESCRIPTION

Field customer calls/emails and dispatch all Field service and P.M. technicians

Collect time cards from all field service and P.M. technicians and post all labor daily

Complete payroll sheet and send to Controller on a bi-weekly basis

Open and close all work orders for Field service and P.M. technicians (except I5400 Rental workorders)

Open and close all tire work orders for parts

Issue PO numbers for field service technicians and all non-shop job needs, keep track of open PO's, receipt-in when invoices arrive

Receive invoices from corporate office and separate any 3RD party billing to match up and mail to customer

Process credit card payments when necessary

Process filing of closed workorders

Gather all fuel receipts from field technicians and send to A/P department at the first of the month

Set up all new PM contracts in NDS

Input all amendments

Run PM list on the 1ST and 15TH of each month and give to designated technician

Monitor Fix-It program for unused PO's

Maintain PM cancellation log; send to appropriate department on monthly basis

Serve as backup for Service Writer in case of absence


Requirements:

SKILLS/RESPONSIBILITIES

Basic computer skills: typing, NDS, Microsoft Word, Microsoft Excel, Powerpoint, etc.

Ability to work with customers/excellent customer service skills, personable

Open/close workorders

Maintain dispatch log

Collect and input technician timecards

Maintain purchase order system for vendor purchases

Coordinate technicians


WORK EXPERIENCE REQUIREMENTS

Minimum preferred: 2-3 years’ experience in a related field which includes scheduling and dispatching drivers.


EDUCATION/CERTIFICATION/LICENSE REQUIREMENTS

Minimum – High School Diploma; College Degree Preferred


WORK CONDITIONS/PHYSICAL DEMANDS

This position is in an office setting where the noise level is generally quiet to sometimes moderate if working near the shop area. Employee is occasionally required to stand; walk; sit; and reach with hands and arms. Employee must have normal manual dexterity and be able to effectively manipulate keyboard and phone. Specific vision abilities required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.


DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position with Atlanta Fork Lifts, Inc. This is not an exhaustive list of all duties and responsibilities. Atlanta Fork Lifts, Inc. reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.


Atlanta Fork Lifts, Inc. is an Equal Opportunity Employer and Drug Free Workplace