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Director of Operations
1 month ago
Job Title:
Director of Operations
Department:
Operations
Reports To:
Director of Information Security & Technology
FLSA Status:
Exempt
Manager Role:
Yes
SUMMARY
As a Director of Operations for The Bank of Elk River, you will serve as a key leader within the organization devising annual strategies, implementing operational efficiencies, driving digital-first methodologies, and advancing internal and external user experiences. You will have the opportunity to coach and develop employees while fostering a culture of collaboration and communication. As an experienced and detail-oriented manager, you will lead team members across, retail banking, fraud, lending and backroom operation areas.
To be successful in this role, you will need to have a deep understanding of bank operations, products, systems and lines of business including core systems, deposit and loan documents, teller processing, proof of deposit processing and electronic banking platforms. Additionally, the right candidate will be familiar with federal and state regulations as well as standard banking policies.
SUPERVISORY RESPONSIBILITIES
Provides leadership and management to the Deposit Operations Manager, Loan Operations Department, Fraud Specialist and Retail Operations Specialist. Responsible for the overall direction, coordination and evaluation of the departments, which includes: planning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems. Takes responsibility for subordinates’ activities. Develops subordinates’ skills and encourages growth. Continually works to improve management skills and makes themselves available to staff.
QUALIFICATIONS
To perform this job successfully the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Reviews, analyzes and evaluates operational procedures to identify opportunities for improvement. Establish guidelines and standards by which the operational areas efficiency and effectiveness can be achieved.
- Provides oversight and leadership of the banks operations departments ensuring all employees support company growth objectives through efficient workflow and quality operational procedures. Provides ongoing coaching and development of staff.
- Creates and executes Query/Cognos reports to assist management with obtaining data necessary to meet bank’s strategic goals.
- Responsible for maintaining and supporting the Core Banking Platform including parameter setup, maintenance of releases and upgrades, reporting, end user training and year end processing.
- Manages and oversees the maintenance and support of the auxiliary banking platforms for retail operations, deposit operations, loan operations, and digital banking systems. Ensures each area is reaching goals set by departmental and Bank leadership.
- Certified administrator for Synergy Documents and Reports applications including eSign administration.
EDUCATION/EXPERIENCE
- Bachelor’s degree (BA) from a 4 year college or university preferred and/or 10 years related experience and/or training or equivalent combination of education and experience.
- Experience with report writing tools including Cognos.
- Jack Henry systems experience including core systems, CIF 20/20 or Silverlake, preferred.
- Strong communication and presentation skills, leadership skills, a high level of initiative, intellectual curiosity and creativity, and a robust experience and understanding of banking operations.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to sit, stand, walk, reach with hands and arms, stoop, kneel, crawl and use computer for extended periods. This employee may occasionally lift and/or move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with The Bank of Elk River’s “Code of Ethics Policy.” Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position. Each employee must also comply with consumer protection laws that relate to his/her position.
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