Field Service Technician
1 month ago
- Work with our Assembly team and become an expert in our products and container handling nuance
- Follow and maintain processes in-house for machine assembly
- Frequent overnight travel (up to 60% of the time) to customer facilities primarily within the United States, to measure, install, evaluate, troubleshoot or repair equipment
- Work with customers’ on-site production technicians and engineers to ensure the smooth operation of machinery while maintaining Morrison’s high standard of customer service, providing training when needed
- Create, follow and maintain standardized processes for recording in-field activities, such as machine adjustments, alterations necessary, rework needed, customer requests, etc.
- Gather necessary parts, sub-assemblies, tools, and materials and assemble components and machines; read and understand engineering prints; test machinery methodically and comprehensively
- Collaborate with engineers to relay progress and improve or alter parts, assemblies or components
- In the field, be the living representation of our company mantra, Support Built In, working tirelessly to provide the most positive customer experiences, seeking solutions to problems big and small
- 5+ years of experience assembling a variety of mechanical machines and components preferred
- College courses or degree preferred, but not necessary as we will consider experience
- Comfortable using and navigating a variety of technological tools, such as computers, smartphones, FaceTime, Skype, recording videos, participating in WebEx sessions, etc.
- Proven aptitude for and interest in machines and their functions; ability to read assembly prints required
- Approachable, friendly demeanor; the person in this position is sometimes the only “face” of Morrison to the customer and your customer service skills are vital
- Comfortable working in a manufacturing plant environment/ ability to understand and follow plant sanitation standards
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