Help Desk and Systems Coordinator

3 weeks ago

Des Moines, United States The Easter Seal Society of Iowa Full time
Job DescriptionJob Description

Easterseals Iowa is seeking a highly motivated and results-oriented Help Desk & Systems Coordinator to join our dynamic team. In this critical position, you will play a pivotal role in ensuring the smooth operation and efficiency of our IT infrastructure, while providing exceptional technical support to our staff.


Responsibilities:

  • Provide comprehensive IT support to staff members, resolving technical issues and troubleshooting a wide range of hardware and software problems.
  • Manage and maintain agency IT systems, including Office 365, SUNNY, Raiser's Edge, Financial Edge, and iSolved.
  • Oversee IT contracts and vendor relationships, ensuring optimal performance and cost-effectiveness.
  • Conduct regular security assessments and implement strategies to safeguard sensitive information in accordance with HIPAA regulations.
  • Proactively identify opportunities to optimize and streamline back-office processes through effective utilization of technology.
  • Develop and deliver training programs to empower staff members with the necessary skills to navigate agency IT systems confidently.
  • Maintain and ensure the accuracy of the agency's SharePoint site for efficient information dissemination and collaboration.
  • Manage agency technology inventory and key fob system.
  • Assist with website maintenance and updates
  • Analyze results from bi-annual internal surveys to identify areas for improvement within the IT department.
  • Coordinate, conduct, and report safety drills for the main office location.
  • Serve as a backup for the Program and Support Specialist, providing additional support as needed.

Qualifications:

  • Bachelor's degree in Information Technology or a related field (preferred)
  • Minimum of 1 year of experience in IT internal coordination or a similar role
  • CompTIA A+ certification or equivalent experience
  • Extensive knowledge of Office 365, communication, and information technologies
  • Strong troubleshooting and problem-solving skills across various platforms and devices
  • Excellent communication, interpersonal, and organizational skills
  • Ability to prioritize and manage multiple tasks simultaneously
  • Ability to work independently and as part of a team
  • Commitment to confidentiality and data security
  • Proactive and customer-service focused approach
  • Reliable transportation and ability to pass a background check

Benefits:

Easterseals Iowa offers a competitive benefits package, including health, dental, vision, & life insurances, 403b retirement savings plan options, and paid time off consisting of 20 days of time off in your first year of service We are a mission-driven organization, and you'll have the opportunity to contribute in ways that make a real difference in the lives of individuals with disabilities Work schedule is in office, Monday-Friday, 8:00am-5:00pm. Wage for the position starts at $16.25 per hour with an increase to $16.50 after successful completion of 90 day onboarding activities.

Interview process consists of 1st phone interview with Recruitment and Talent Development Coordinator and 2nd Department Specifics Team Leader.


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