Program Director

4 weeks ago

Boston, United States Action for Boston Community Development Full time
Job DescriptionJob DescriptionDescriptionCommunity Coordination handles direct case management services to clients currently at or below 200% of the Federal Poverty Line who live in Boston, Malden, Medford, and Everett. Join us as a Program Director in creating a supportive and enriching environment for our community. If you are passionate about community development, possess the required skills, we invite you to apply.
Key Responsibilities
  • Responsible for the oversight and achievement of key customer metrics, including but not limited to customer satisfaction, response time, overall resolution rate, and other program and funder-specific client service center data & KPIs. 
  • Oversee the staffing, training, and management of the Income Eligible Reduced Fair (IERF) Program staff.
  • Partner with Department Leadership to define new team goals and evaluation methods.
  • Monitor Key Customer Data Requirements and Key Performance Indicators. 
  • Monitor and report on IERF status, goals, and metrics to ensure compliance.
  • Update and improve the client verification process to deliver seamless client enrollment.
  • Coordinate with the ABCD Public Information team to communicate program information and achievements regularly.
  • Create and implement cross-functional coordination to statewide eligible benefit programs, including ensuring presence at community events.
  • Conduct data analysis to develop and implement outreach strategies to increase the exposure and reach of the programs.
  • Engage with the web design team for website updates and adjustments. 
  • Maintain accurate records, running queries and generating reports as requested.
  • Manage and update reporting/record-keeping processes as needed.
  • Communicate and coordinate with other partnering Community Action Agencies (CAAs)
  • Update Program Guidance and other program documents.
  • Perform other related duties as assigned.

Skills, Knowledge and Expertise
  • A minimum of a Bachelor’s Degree and three to five years of relevant experience is required. 
  • Experience with program development and implementation.
  • Demonstrated ability to utilize databases.
  • Strong oral and written communication skills.
  • Flexibility, initiative, and ability to work in a team required. 
  • Ability to deal sensitively and effectively with individuals of diverse economic and cultural backgrounds.

Why Work Here
  • Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
  • Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
  • Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
  • Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
  • A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
  • Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.

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