Customer Operations Coordinator
1 month ago
Aventis Systems has an excellent and exciting opportunity for an Customer Operations Coordinator to join our team at our Marietta location. The Customer Operations Coordinator position will be responsible for 50% operations and 50% Customer Service at Aventis Systems. The ideal candidate will be responsible for invoicing and pulling parts to fulfill the Companys eCommerce orders along with daily shipping activities. In addition, the ideal candidate will also be responsible for answering inbound Customer Service calls and responding to tickets.
The Coordinator will thrive in a fast-paced environment. They must also be detail oriented and comfortable focusing on high volume, repetitive work that may change quickly.
This is not a remote position.
The schedule will be Monday through Friday from 9am to 6pm, and rotating Saturdays from 8am to 5pm (with a swap day off for Saturday).
This position reports directly to the Operations Team Lead
Core Accountabilities
- Invoicing/Printing Labels
- Order Fulfillment (Pulling Parts)
- Shipping
- Customer Support
- Administration
- Returns
- Other tasks and projects as assigned.
Invoicing/Printing Labels
- Invoice orders from all eCommerce channels
- Proactively detect data entry errors and maintain data integrity across Company systems
- Print shipping labels
- Enter tracking information into appropriate systems
Order Fulfillment (Pulling Parts)
- Pull correct parts for shipping per invoice instructions
Shipping
- Daily shipping of technician and services orders
- Correctly match labels to orders/boxes
- Print additional labels for multi-box shipments
Customer Support
- Answer inbound phone calls from the Customer Service line
- Investigate, answer and close tickets from the internal ticketing system
- Greet walk-in customers and ensure their purchase or pick-up experience is positive and seamless
- Quickly respond to order status inquiries via appropriate channels (email, chat, Slack, third party messaging platforms)
- Work to resolve and prevent customer service issues and complaints
Administration
- Take inventory of commonly sold items several times weekly on a daily basis.
- Assist with light receiving work
- Clean and maintain an orderly operations workspace
- Maintain current knowledge of products and services
- Attend ongoing product and job training including seminars, workshops, conferences, etc.
- Participate in Company or departmental meetings and projects, as requested
- Provide support for additional tasks as requested by management
Returns
- Investigate the reason for returned products, initiate an inspection, and finalize the return process.
Required Qualifications & Skills
- Associates or Bachelors degree (degree in progress acceptable) or equivalent experience
- Experience with high volume invoicing, as well as experience with order entry systems such as QuickBooks
- Experience with shipping and receiving and major carriers
- Upbeat and positive attitude
- Ability to perform repetitive work
- Ability to pay attention to the smallest of details
- Not easily flustered by the volume, pace or change
- Ability to keep composure in stressful situations
- Ability to work independently
- Ability to exhibit accurate and detailed knowledge of Companys products and services
- Ability to lift 40 pounds unassisted
- Valid driver's license and a clean driving record
- Competitive salary, as well as employer, contributed health benefits
- Unlimited paid time off
- Marietta, GA office location
- Access to a Company cell phone plan
- A seat on an energetic team that collaborates and pushes each other to be better
- A fast-paced but cooperative environment with endless potential for growth
-
Customer Service Representative
21 hours ago
Marietta, United States Fencing Supply Group Full timeJob Type Full-time Description Job Title: Customer Service Representative Department: Sales Reports To: Branch Manager Position Summary: Pro Access Systems is a leading single-source provider of perimeter security systems including gates, gate automation and integrated access control solutions. We provide expert technical support for industrial,...
-
Assistant Auxiliary Services Coordinator
2 weeks ago
Marietta, United States Life University Full timeAssistant Auxiliary Services Coordinator. The Assistant Auxiliary Services Coordinator is responsible for assisting the Auxiliary Services Coordinator in the daily operation for Card Services and The Life U Shop. This includes but is not limited to t Coordinator, Auxiliary, Customer Service, Assistant, Operations, Education, Management
-
Manager of Operations and Events
5 days ago
Marietta, United States Chabad of Cobb Full timeB'HManager of Operations and Events Chabad of Cobb, a dynamic Jewish organization in East Cobb, Marietta has an exciting opportunity for an experienced Manager of Operations and Events. This position will allow you to use your organizational, customer service, computer, and creative skills on a daily basis.Key...
-
Manager of Operations and Events
6 days ago
Marietta, United States Chabad of Cobb Full timeB'HManager of Operations and Events Chabad of Cobb, a dynamic Jewish organization in East Cobb, Marietta has an exciting opportunity for an experienced Manager of Operations and Events. This position will allow you to use your organizational, customer service, computer, and creative skills on a daily basis.Key...
-
Manager of Operations and Events
3 days ago
Marietta, United States Chabad of Cobb Full timeB'HManager of Operations and Events Chabad of Cobb, a dynamic Jewish organization in East Cobb, Marietta has an exciting opportunity for an experienced Manager of Operations and Events. This position will allow you to use your organizational, customer service, computer, and creative skills on a daily basis.Key...
-
Assistant Auxiliary Services Coordinator
2 weeks ago
Marietta, United States Life University Full timeLocation: Life University (1269 Barclay Circle, Marietta, GA 30060) About Us: Since 1974, Life University has been a trailblazer in postsecondary education, seeking individuals eager to join our team dedicated to shaping the future of health and wellness education. Situated in Marietta, Georgia, our university's campus provides a nurturing, yet dynamic...
-
Logistics Coordinator
7 days ago
Marietta, United States Milano Di RougeMaking Dreams Reality (MDR), LLC Full timeJob Summary The Logistics Coordinator at Milano Di Rouge will play a pivotal role in two key aspects of our operations: Warehouse Organization: •Organize and optimize our warehouse space to guarantee efficient storage and retrieval of products and materials. •Implement inventory control procedures to maintain accurate stock levels, reduce waste, and...
-
Logistics Coordinator
4 weeks ago
Marietta, United States Milano Di RougeMaking Dreams Reality (MDR), LLC Full timeJob DescriptionJob DescriptionJob SummaryThe Logistics Coordinator at Milano Di Rouge will play a pivotal role in two key aspects of ouroperations:Warehouse Organization:● Organize and optimize our warehouse space to guarantee efficient storage and retrieval ofproducts and materials.● Implement inventory control procedures to maintain accurate stock...
-
Assistant Auxiliary Services Coordinator
1 month ago
Marietta, United States Life University Inc Full timeJob DescriptionJob DescriptionLocation: Life University (1269 Barclay Circle, Marietta, GA 30060) About Us: Since 1974, Life University has been a trailblazer in postsecondary education, seeking individuals eager to join our team dedicated to shaping the future of health and wellness education. Situated in Marietta, Georgia, our university’s campus...
-
Research Lab Coordinator
2 weeks ago
Marietta, United States Life University Full timeDescription Life University is looking for a dynamic and compassionate individual to serve as the Research Lab Coordinator. The Research Lab Coordinator supports the mission of Life University and the specific functions of the Dr. Sid E. Williams Center for Chiropractic Research (CCR). The CCR is responsible for the advancement of the mission-driven...
-
Research Lab Coordinator
2 weeks ago
Marietta, United States Life University, Inc. Full timeDescriptionLife University is looking for a dynamic and compassionate individual to serve as the Research Lab Coordinator. The Research Lab Coordinator supports the mission of Life University and the specific functions of the Dr. Sid E. Williams Center for Chiropractic Research (CCR). The CCR is responsible for the advancement of the mission-driven research...
-
Research Lab Coordinator
3 weeks ago
Marietta, United States Life University Inc Full timeJob DescriptionJob DescriptionDescriptionLife University is looking for a dynamic and compassionate individual to serve as the Research Lab Coordinator. The Research Lab Coordinator supports the mission of Life University and the specific functions of the Dr. Sid E. Williams Center for Chiropractic Research (CCR). The CCR is responsible for the advancement...
-
Perio Treatment Plan Coordinator
4 days ago
Marietta, United States Sage Dental Full timeWhy Choose Sage:Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to...
-
Perio Treatment Plan Coordinator
3 days ago
Marietta, United States Sage Dental Full timeWhy Choose Sage:Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to...
-
Perio Treatment Plan Coordinator
3 days ago
Marietta, United States Sage Dental Full timeSage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next...
-
Logistics Coordinator
2 weeks ago
Marietta, United States Discover Staffing Full timeJob DescriptionJob DescriptionA large manufacturing company located in Marietta, GA is seeking a Logistics/CSR to join their Customer Service team.ESSENTIAL DUTIES & RESPONSIBILITIES: Receives orders from customers by phone, mail, fax, web, EDI and daily process orders to ensure prompt delivery. Inputs order into computer. Resolves...
-
Custom Drawer Installer
2 days ago
Marietta, United States Art of Drawers - Atlanta Full timeJob descriptionArt of Drawers is looking for Part or Full-Time Installation Partners who are craftsmen and know their way around a toolbox, drill, and level. We are growing rapidly in the Atlanta area and need installers in the outer suburbs of Metro Atlanta.Art of Drawers OverviewArt of Drawers creates joyful, inspirational experiences for our clients...
-
Front Office Coordinator
2 days ago
Marietta, United States SENTA Partners Full timeDescription The Front Desk Coordinator is responsible for handling all front desk duties for the medical office. This individual schedules, checks patients in/out, answers the telephone and routes calls. The Front Office Coordinator works to create a favorable impression with customers and ensures that a high level of quality customer service is delivered....
-
Customer Service Representative
2 days ago
Marietta, United States Gilstrap Exterminating Full timeJob DescriptionJob DescriptionSalary: Job Description:Believe in the Gilstrap’s VisionGreet customersWork well with management and teamAnswer phones, direct calls, take and deliver messages as neededMonitor incoming emails and answer or forward as requiredSchedule appointmentsObtain and process paymentsResponsible for delivering exceptional customer...
-
Water & Sewer GIS Coordinator
6 days ago
Marietta, United States City of Marietta, GA Full timeRate of Pay: $21.77 - $24.85 Status: Open Until June 6, 2024 This is a GIS position within the Engineering division of Marietta Water and Wastewater Department, which reports directly to the Engineering Manager. This position is responsible for the preparation of maps, and coordination of related GIS/GPS database information for Marietta Water and Wastewater...