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Customer Service Representative

5 months ago

Phoenix, United States AZ Perfect Comfort Full time
Job DescriptionJob Description

Job description

Phoenix Air Conditioning Repair & Heating Services


AZ Perfect Comfort is a Veteran owned and operated company that takes pride in the work we do forour customers. Our management understands the importance of empathy and rewards efficiency. Eachteam member is invested from the start because we strive to maximize our employee's job,satisfaction, career development, and earnings potential. We also promote from within for keymanagement positions. Our company is growing fast, and we want YOU to grow with us.


Pay

  • $16.00-$25.00 per hour (based on experience)
  • + Performance-based bonuses


Benefits

  • Paid sick and PTO
  • Paid Holidays
  • Open Door Policy
  • Employee Discount
  • Continued Education
  • Health, vision, dental, and life insurance available for full-time employees and their families


Responsibilities

  • Handle incoming calls and emails from customers regarding service inquiries, appointments, and billing questions.
  • Provide top-tier customer service by addressing concerns, resolving issues, and ensuring customer satisfaction.
  • Schedule service appointments for technicians and work with customers to find convenient scheduling options.
  • Maintain accurate customer records, including contact information, service history, and billing details.
  • Follow up with customers after service to ensure satisfaction and address any additional needs.
  • Communicate customer information and service requests effectively to technicians.
  • Assist with various administrative duties such as data entry, filing, and payment processing.
  • Educate customers on available products and services to meet their heating and cooling needs.
  • Collaborate with team members to ensure smooth service delivery and excellent customer support.
  • Adhere to company policies and procedures, including quality standards and safety protocols.

Job requirements

  • Excellent communication skills, both verbal and written
  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively
  • High school diploma or equivalent
  • Ability to work in a team environment
  • Flexibility to work in shifts
  • Must be authorized to work in the US.


"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."