Business Systems Analyst

1 week ago

Rockford, United States Informa Global Support Full time
Job DescriptionJob DescriptionCompany Description

Company Overview

Informa is a leading international events, intelligence, and scholarly research group.

We are the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs, and take better informed decisions.

Informa is listed on London Stock Exchange and a member of FTSE 100, with over 10,000 colleagues working in more than 30 countries.

Informa’s divisions include:

Informa Connect, a specialist in content-driven events and digital communities that allow professionals to meet, connect, learn, and share knowledge.

Informa Intelligence, providing digital intelligence and data-based products, consultancy and research services that help businesses in specialist markets make better informed decisions, spot opportunities, and gain competitive edge. 

Informa Markets, creating platforms for international markets to trade, innovate and grow. Through over 500 leading brands, our exhibitions, specialist digital content and data solutions allow customers operating in specialist markets to meet and trade, and for their businesses and markets to thrive. 

Informa Tech, a division bringing specialism in technology. They aim to inspire the global technology community to design, build and run a better digital world through research, media, training, and events that inform, educate, and connect businesses and professionals working in technology.

Taylor & Francis, specialist in scholarly research and in helping academic and research communities make new breakthroughs.  They commission, curate, produce and publish scholarly research and reference-led content in specialist subject areas, helping to advance research and enabling knowledge to be discovered and shared.

Global Support is Informa's sixth division, with major service hubs in the United Kingdom, the United States, Hong Kong, and Singapore as well as several smaller locations.  As the team behind the teams, Global Support colleagues provide shared, efficient business services and function-specific expertise to each of Informa's operating divisions, enabling our commercial teams to focus on their markets and customers.

Group Technology Overview

Group Technology (GT) is a central technology function sitting within Informa’s Global Support division.  It manages, supports and delivers technology services for all Informa divisions. Responsibilities include Architecture, Product Platform Delivery, Programme and project delivery, Infrastructure, Application support and development, Security Operations and Service Management.

Under a new Group Technology leadership team, we are looking to improve maturity across all technical capabilities to help grow and thrive into the future. At the heart of that goal is the need to embark on a transformational journey to deliver a step change across our systems, culture and ways of working to support the strategic aspirations of the Group - as we pivot from being a predominantly face to face business and leverage the strength of our brands in an omnichannel and digital environment.

As such, Group Technology is embarking on a clear roadmap for the modernisation of legacy services whilst developing new platforms, solutions and techniques that transform the department into an enabler of reliable, scalable and secure services that support Informa’s digital agenda and diverse customer landscape.

Job Description

Key responsibilities:

The Business Systems Analyst will be working as part of a multi-skilled team responsible for supporting, developing and delivering the Informa Naviga Global System.

Naviga is a leading e-commerce system specializing in digital ad services.  Naviga is a key strategic system to increase revenue for Informa by adding new and expanding existing product lines. 

The role is a great opportunity for a person to gain knowledge of advertising monetization programs as well as formal IT, data analytics, and financial processes.

Informa is a progressive company therefore engaging with business stakeholders in driving improvements and enhancements is a key requirement.. 

This role reports to the Naviga product owner in the Oracle Practice Team.

Key Areas of Responsibility/Accountability

This role will assist the  product owner support and develop the Naviga e-Commerce systems.

  • You will maintain the Naviga system to ensure it is available to meet the business needs.
  • Produce reports ad-hoc and month end. 
  • Monitor inbound and outbound interfaces.
  • Assist with business users with data analysis.
  • You will be a key person in assisting with support and project tasks relating to the Naviga System and associated processes.
  • You will also be expected to follow the controls and governance practices within Informa.
  • You will collaborate with functional, technical teams within Informa and with Naviga Global externally.
  • You will also be a key point of contact for business stakeholders, ensuring the system and processes meet business needs.
Qualifications

What we’re looking for

  • Self-motivated, innovative, and excellent communication skills.
  • Ability to manage own time and priorities to reach goals.
  • Able to adapt to change at short notice.
  • Creative problem solving and analysis skills with an ability to identify develop and implement solutions to gaps to meet the needs of the business.
  • A self-starting individual with a strong work ethic capable of planning and managing own time effectively.
  • Ability to perform under pressure and to work using own initiative as well as part of a team.
  • Takes personal responsibility for making things happen and achieving results. Displays motivation, commitment, perseverance, and conscientiousness.

Experience

 

  • Experience with Report design, creation, and delivery
  • Proficient at MSExcel – VbScript, Macros, Pivot tables, charts, Connecting to remote data sources
  • Experience in one of the popular coding languages: SQL, Python, C#, VBscript, JavaScript, PowerShell, etc.
  • Driven to maintain data quality and integrity. 
  • Ability to monitor and search large data sets to find and remedy anomalies and errors.
  • Ability to deliver data and analysis on deadline as well as day to day requests for ad-hoc data sets

         Desirable

  • Experience working with or supporting sales or financial organizations. 
  • Experience supporting mission critical software applications and business process
  • Capable of working with end users to troubleshoot and isolate problems and develop solutions

Salary range is 65-80k per year



Additional Information

Informa is a great place to work. 

Hybrid working with an inclusive culture where the people come first.

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