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Aircraft Support Manager

3 months ago

Santa Barbara, United States Silver Air Private Jets Full time
Job DescriptionJob DescriptionDescriptionSilver Air operates with a culture of excellence, and Aircraft Support Managers are at the core of that vision. You’ll join a team based in Santa Barbara that knows how to provide the highest quality experience for both our colleagues and customers. We have the highest-rated independent auditing firm certifications in private aviation - a selling point for customers  

You’ll work with our VP of Client Experience and Director of Flight Support to streamline the service delivery for our colleagues and customers. Beyond that, you’ll work cross-functionally with our Chater Sales, Flight Operations, and Cabin Experience teams to support our efforts. 

Your experience is our most important asset at our headquarters, so we work hard to create an environment that keeps you thriving 
-WHO YOU ARE:  As an Aircraft Support Manager, you oversee the success of our most important relationships - Aircraft Owners and Charter Guests. Your knack for organization is crucial in ensuring that our pilots and cabin attendants have everything they need so that our passengers have a safe and elite travel experience.  To do that, you will approach customer service with courtesy when you:  
  1. Act as the chief liaison between our valued customers and an array of internal and external stakeholders to ensure seamless flight operations.
  2. Address and resolve customer inquiries and issues, often making strategic assessments to use resources effectively. Demonstrating customer service excellence is key, and you will:
  3. Orchestrate and relay critical flight logistics, including accommodations, ground transport, catering, flight path analyses, Fixed Base Operator (FBO) and ramp bookings, and securing over-flight permits.
  4. Adhere strictly to Transportation Security Administration (TSA) and Federal Aviation Administration (FAA) guidelines and mandates.
  5. Align aircraft schedules with the intricate needs of owners, availability of crew, and regulatory compliance.
Your priority should be to promote and maintain a positive image of Silver Air with professional customer service. You have a natural sense of customers’ needs and use varying degrees of discretion to satisfy them. 

YOU SHOULD HAVE:
  1. 4-year college degree. A bachelor's degree in aviation management, business administration, or a related field is preferred, but not required.
  2. Aviation experience.  5-10 years of experience in a customer service or aviation-related role, preferably in the 135 private aviation industry. Experience coordinating flight logistics, including hotel reservations, ground transportation, catering, runway analyses, and FBO and ramp reservations.
  3. JetInsight experience. This is preferred.
  4. High motivation. With the ability to negotiate and sell effectively while building relationships. A solution-based attitude and the ability to problem-solve are crucial components of the role. The ideal incumbent will be able to effectively work with multiple stakeholders quickly to create a successful sales outcome. This role also requires the ability to learn software products and industry terminology swiftly.
  5. Strong customer service skills. Excellent communication skills (verbal and written) will need to be demonstrated with all levels of employees and clients. Communication must always be delivered with a superior level of professionalism. At least 2-3 years is preferred.
  6. High level of detail. You'll need to be highly organized with the ability to thrive in changing environments and the flexibility for frequently changing priorities.
  7. Excellent time management skills. You'll need to be able to work on an on-call basis, working well under pressure and multi-task. Silver Air is a 24/7 organization, so this role requires a flexible schedule, including nights, weekends, and Holidays.
  8. Strong people skills. You'll need to be a team player who can provide valued contributions to our business and clients while meeting individual performance goals.

WHAT YOUR BENEFITS ARE:  Silver Air is an incredible place to work, and we invest a significant amount of time and energy into creating and maintaining a world-class company culture. The specific benefits/perks we offer are continually evolving but currently include:  
  • Fully paid for Health Insurance coverage for you and your family 
  • Generous personal development and employee assistance programs 
  • 5% matching 401k/Roth 
  • Top-of-the-line equipment (Microsoft, Dell, Lenovo, etc.) 
  • Cell phone allowance 
  • Flexible leadership team 
  • Travel insurance  
  • Pet insurance 
  • Competitive salary 
  • Lucrative commission structure