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Insurance Customer Service Representative

3 months ago

Cleveland, United States Propel Personnel Full time
Job DescriptionJob DescriptionInsurance Customer Service Representative - Remote

Job Overview

We are seeking a dedicated Remote Customer Service Representative to join one of the nation’s leading Fortune 100 Insurance Companies. As the first point of contact for clients, you will play a crucial role in providing exceptional service and support to policyholders. You will be responsible for addressing inquiries, resolving issues, and ensuring customer satisfaction. Insurance industry experience is a plus but not necessary.

Remote Customer Service Representative Positions Offer
  • A competitive base salary with an earning potential of up to $65k/year.
  • Benefits including medical, dental, vision, 401k, and a generous PTO policy.
  • Comprehensive training and professional development opportunities.
  • A flexible remote work opportunity within a supportive team environment.
Responsibilities
  • Serve as the primary contact for policyholders, addressing inquiries, resolving issues, and providing information on insurance products and services.
  • Assist customers with policy changes, updates, and renewals, ensuring accuracy and compliance with company guidelines.
  • Guide customers through the claims process, including initiating claims, collecting necessary information, and facilitating communication between clients and claims adjusters.
  • Educate customers on policy coverage, terms, and conditions, helping them make informed decisions about their insurance needs.
  • Maintain accurate records of customer interactions, transactions, and inquiries in CRM system.
Requirements
  • Excellent verbal and written communication skills.
  • A passion for delivering exceptional service and a genuine desire to help customers.
  • Proven ability to resolve customer issues promptly and effectively.
  • Strong organizational skills and meticulous attention to detail.
  • Basic understanding of insurance products and terminology is a plus but not necessary.
  • Comfortable using CRM software, Microsoft Office Suite, and other relevant customer service tools.

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