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ITSM Project Manager

2 months ago

Elk Grove Village, United States Xpertbizz Full time
Job DescriptionJob Description

At XpertBizz we take pride in providing excellent result-driven IT solutions and services. We are an expert technology solution and services provider with proven track record of more than 20 years in Information Technology industry. We work hard to align technical solutions and suggestions to achieve the business goals.

The Servicenow Project Manager is responsible for, but not limited to:

  • Initiation - The Cask Project Manager is responsible for ensuring projects are properly transitioned from Sales to the Delivery Team, and that those transitions follow Cask guidelines.
  • Project Plans - Must work with project resources to create and maintain project plans for various types of engagements
  • Client relationship management - Act as the direct link between the Client and Cask during the delivery of a project.
  • Project Managers are expected to communicate in a timely fashion, using the appropriate medium in a professional manner.
  • Scope control- The Project Manager is expected to be well versed in the scope of each engagement, use sound judgment to allow for slight deviations, and follow the Change Order process when necessary.
  • Resource management - Responsible for resource scheduling, burned hours management & reporting, and performance management of all resources assigned to the engagement.
  • This includes working with other PMs to ensure proper scheduling of resources, as well as ensuring that deliverables meet Cask quality standards and that resources stay within allocated blocks of hours.
  • Three year of ServiceNow experience as a Project Manager or ITIL User
  • Two year of experience managing ServiceNow deployments.
  • Familiarity with the ITIL Framework Sound business acumen, and ability to communicate in a timely and professional manner with employees at all levels of organizations.
  • Possess the self-efficacy and confidence needed to fuel a personal tenacity in relentlessly following up with action items at all levels in the organization.
  • Experience with MS Project and Microsoft Office Suite.
  • ServiceNow PPM experience a plus.
  • Ability to adhere to and report upon project budgets.
  • Experience with ServiceNow or other SAAS product implementations.
  • Punctuality, reliability, and a strong work ethic, with the ability to self-manage a must.
  • Background in software development life cycle and managing Agile development engagements a plus.
  • Experience with collecting, analyzing and reporting accurate, confidential information and data within tight deadlines a plus.
  • Collaborate with other project and program team members in a virtual setting


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