Entry-Level/Junior Systems Administrator

1 month ago


Philadelphia, United States augmentjobs Full time
Job DescriptionJob Description

Job Description:

Responsibilities:

  1. System Monitoring and Maintenance:

    • Monitor the performance and health of servers, networks, and other IT systems.
    • Perform routine maintenance tasks, such as system updates, patch management, and backups.
  2. User Support and Troubleshooting:

    • Provide technical support to end-users regarding hardware, software, and network issues.
    • Troubleshoot and resolve basic technical problems reported by users in a timely manner.
  3. User Account Management:

    • Assist in managing user accounts, permissions, and access rights across various systems and applications.
    • Create, modify, and disable user accounts as per established procedures.
  4. Software Installation and Configuration:

    • Assist in the installation, configuration, and testing of software applications and updates.
    • Ensure that software installations adhere to licensing requirements and security policies.
  5. Documentation and Reporting:

    • Maintain accurate documentation of system configurations, procedures, and troubleshooting steps.
    • Prepare regular reports on system performance, maintenance activities, and user support requests.
  6. Security Compliance:

    • Assist in implementing security measures and protocols to protect IT systems and data.
    • Ensure compliance with security policies, regulations, and industry standards.
  7. Collaboration and Learning:

    • Collaborate with other IT team members to resolve complex technical issues and projects.
    • Participate in training and professional development activities to enhance technical skills and knowledge.

Qualifications:

  1. Education: Bachelor's degree in computer science, information technology, or a related field is preferred. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Associate) are a plus.

  2. Technical Skills:

    • Basic understanding of computer hardware, operating systems (Windows, Linux), and networking concepts.
    • Familiarity with troubleshooting techniques and diagnostic tools for hardware and software issues.
    • Knowledge of common productivity software applications (Microsoft Office, etc.).
    • Exposure to basic scripting languages (e.g., PowerShell, Bash) is desirable but not required.
  3. Communication Skills: Good verbal and written communication skills. Ability to effectively communicate technical information to non-technical users.

  4. Problem-Solving Skills: Strong analytical and problem-solving skills. Ability to analyze issues and identify solutions in a fast-paced environment.

  5. Customer Service Orientation: Customer-focused attitude with a willingness to provide quality support and assistance to end-users.



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