Remote Online Chat Specialist

2 weeks ago


Billings Metropolitan Area, United States Kimura Foundry America Full time
Job DescriptionJob DescriptionSalary: $24

We are seeking a highly motivated and customer-focused individual to join our team as an Online Chat Specialist. As an Online Chat Specialist, you will be responsible for providing excellent customer service and building strong relationships with our customers through online chat interactions. In this role, you will be the first point of contact for customers who reach out to us through chat support. You will assist them in navigating our website, provide information about our products or services, resolve any issues or complaints they may have, and ensure a seamless online experience.

 

Responsibilities:

  • Respond to customer inquiries and provide accurate information through online chat support.
  • Address customer concerns, complaints, and issues in a timely and professional manner.
  • Identify opportunities to upsell or cross-sell products or services based on customer needs.
  • Maintain up-to-date knowledge of our products, services, promotions, and policies.
  • Collaborate with cross-functional teams to resolve customer issues and provide a seamless customer experience.
  • Follow communication procedures, guidelines, and policies to ensure consistent service quality.
  • Meet or exceed performance targets and key performance indicators (KPIs) as set by the company.


Requirements:

  • High school diploma or equivalent.
  • Excellent written and verbal communication skills.
  • Strong customer service and problem-solving abilities.
  • Proficient in using online chat software and other relevant applications.
  • Ability to work in a fast-paced and dynamic environment.
  • Strong attention to detail and multitasking skills.
  • Ability to work independently and as part of a team.


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