Desktop Support
2 weeks ago
Responsibilities and Powers
- Work within the guidelines and routines defined for the product or assignment
- Work to ensure relevant KPI/PI's goals for the team they are working with are met for the product or assignment
- Provide the end user the support that is agreed upon
- Provide information to end users in the event of operational disturbances
- Act as action owner of the cases or orders they are assigned to
- Determine and assign correct priority on created or received cases and act according to given instructions
- Escalate cases to other support functions when necessary
- Perform incident resolutions and request fulfilments
- Contribute to the identification and escalation of problems in supported services and solutions
- Contribute to knowledge management and the documentation of errors and known work arounds
- Follow the requirements concerning Information Security described in HCL Policy
- Utilize and contribute to the HCL Knowledge Management System
- Support 2nd and 3rd line teams with problem identification and resolution as required
- Act as dispatcher of incoming tasks
- Ensure correct use of applicable security policies and raise security issues where discovered
- Drive the identification and escalation of problems in supported services and solutions
- Drive knowledge management and the documentation of errors and known work arounds
- Contribute to discussions on methods to improve team efficiency and delivery quality
- Drive methods to improve team efficiency and delivery quality
- Participate in development of new operation techniques and contribute to designing solutions in support
- Coordinate and secure specialized training for specific support tasks requiring unique knowledge
- Collect measurement data (resolution time, work effort and others) as assigned by management
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Desktop Support Technician
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Desktop Support Technician
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Desktop Support Technician
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Desktop Support Technician
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Desktop Support Technician
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St Louis, United States Kennedy Capital Full timeJob Description Job Description Kennedy Capital Management is a St. Louis-based investment firm . We are currently seeking a Temporary Desktop Support Technician to assist our technology team. This immediate, temporary position offers flexible work hours on-site. Are you a tech-savvy problem solver with a passion for delivering exceptional support? Join our...
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Desktop Support
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Desktop Support Technician
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St Louis, United States Kennedy Capital Full timeKennedy Capital Management is a St. Louis-based investment firm . We are currently seeking a Temporary Desktop Support Technician to assist our technology team. This immediate, temporary position offers flexible work hours on-site. Are you a tech-savvy problem solver with a passion for delivering exceptional support? Join our dynamic team as a Temporary...
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DESKTOP SUPPORT 6486
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Desktop Virtualization Engineer
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Systems Administrator
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Support Specialist IT
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Saint Louis, United States IBM Corporation Full timeIntroduction System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product...
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IT Support Analyst
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