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Director, VoIP Engineering

4 months ago

Raleigh, United States Bandwidth Full time
Job DescriptionJob Description

Who We Are:

Bandwidth (NASDAQ: BAND) is a global communications software company that helps enterprises connect people around the world with cloud-ready voice, messaging and emergency services. Backed by a network reaching 60+ countries covering 90 percent of global GDP, companies like Cisco, Google, Microsoft, RingCentral, Uber and Zoom use Bandwidth's APIs to easily embed communications into software and applications. Bandwidth has more than 20 years in the technology space and was the first Communications Platform-as-a-Service (CPaaS) provider to offer a robust selection of APIs built around our own global network. Our award-winning support teams help businesses around the world solve complex communications challenges every day.

At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband

What We Are Looking For:

The Director Voice Engineering manages a vibrant Engineering team that's located within our larger Technology organization. We're a mission-driven team who's focused on our people and how we can best work for and love the success of others.

What You'll Do:

  • Manage a team of VoIP Engineers embedded in delivery teams
  • Foster a culture of collaboration, innovation, and technical excellence
  • Collaborate with other teams including, product, operations, technology, and software development on new product development
  • Keep up to date on the latest carrier voice technologies. Including attending technical conferences and industry meetings.
  • Set and enforce the standard of quality for voice engineering
  • Assist with escalations from the NOC on complex VoIP Engineering issues
  • Negotiate purchase agreements, and support contracts with equipment vendors

*This is an on-site job opportunity*

What You Need:

  • Previous experience as a voice engineer in a carrier or large enterprise network
  • 5 years of experience managing an engineering team
  • Experience with carrier voice equipment such as Ribbon, Audiocodes, Metaswitch or others
  • Advanced to expert level knowledge of SIP, RTP and other common VoIP protocols

Bonus Points:

  • Experience working with incumbents in markets other than US/Canada
  • Experience with SIGTRAN/SS7

The Whole Person Promise:

At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

  • 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
  • All new hires receive four weeks of PTO.
  • PTO Embargo. When you take time off (of any kind) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
  • Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
  • "Mahalo moments" program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
  • 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these questions, we encourage you to apply You won't want to miss the opportunity to be a part of the BAND.

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